Salon Manager-Northridge Mall - Store 1127

GENERAL SUMMARY & SCOPE
The Salon Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The SM leads a team of designers and is accountable for all aspects of the services business, including service sales, guest satisfaction, and operational process. This leader drives his/her business through a focus on performance (service sales and in-store events), people (guest satisfaction and associate training), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and teach service technique and product knowledge. 


PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
The SM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

Performance

  • Meet or exceed goals related to services sales and operational excellence.
  • Execute salon events that deliver an unrivaled guest experience while delivering on services sales and payroll goals.
  • Build a team that embodies the Ulta Beauty brand by delivering exceptional service and coaching to the behaviors of the Ulta Beauty at your Service program while additionally driving guest loyalty.
  • Review and interpret financial and operational reporting regularly, including salon visit and audit results.
  • Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business. 

People

  • Attract, hire, and retain a diverse team of top talent.
  • Train, coach, and develop designers using company programs, tools, and resources.
  • Execute monthly Empower Hour meetings with designers
  • Create an environment that inspires and encourages the growth and engagement of designers and ensure all designers are attending Ulta Beauty training programs and classes
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on service sales goals.
  • Promote a culture of service excellence amongst the leadership team and cross functional service partners by sharing best practices, establishing priorities, and providing support in other service areas.

Process

  • Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards
  • Be knowledgeable of, and ensure compliance to Infection Control Policy
  • Use the company’s scheduling tool as directed to create and adjust schedules that support service sales growth  
  • Manage salon supply inventory, including ordering product, managing orders within allocated budget and ensuring products necessary for services are on hand
  • Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
  • Support continuous improvement by implementing company programs and influencing end-user adoption.

 

 

 

Company
Ulta Beauty
Posted
09/18/2018
Type
Full time
Categories
Salon Management
Location
Salinas, CA 93906, US