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Tier II Sr. Technician

Req ID: 31151 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Tier II Sr. Technician to join our team in Arlington, Virginia (US-VA), United States (US).




The candidate will be responsible for assisting customers when they call into or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning).  The candidate will be required to track their work and actions in Siebel CRM.


Where required the Tier II candidate will escalate to other support teams within IT Help Central and DIS.  The candidate will consult with appropriate manufacturers where required in coordination with the business.   


The candidate MUST be highly motivated to improve Tier II and Deployment processes to make them simpler and more effective.



Qualifications – Bachelors and 1 year experience or High School Diploma and 7 years’ experience.


Required Skills

 Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)

 Customer Service skills

 Great written and oral skills

 Incident/Request (Analysis, Documentation)

 Workstation Imaging/Reimaging/Deployment

 Mobile Device Management (Provision, Reset, Remote Wiping)

 Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)

 Data analysis

 Root Cause Analysis

 Process improvement and efficiency



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




NTT Data, Inc.
Full time
Arlington, VA 22201, US