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Operations Technician 2 - Federal (N)

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary

The Operations Technician (NOC Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives. The ideal candidate for this role must be able to communicate effectively with peers, and customers.

Job Responsibilities

  • Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
  • Respond to customer inquiries in a timely and professional manner
  • Proficient troubleshooting ability
  • Develop and follow a MOP and anticipate problems, and proactively take corrective action




Minimum Qualifications

  • Associates degree in a related field or equivalent work experience in the communications, networking and/or cyber security fields
  • Candidate must have demonstrated the ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior.
  • Proven ability to work in a dynamic team environment with changing requirements and competing priorities
  • Must have a desire to learn
  • Ability to work cross functionally with Engineering and Developers
  • Proficient with monitoring, troubleshooting of Tier 1/2 events
  • Proficient with opening trouble tickets (Remedy)
  • Required computer skills include: Outlook, MS Office application suite, circuit topology, and testing tools.
  • Familiar or Experience with Juniper (JunOS)
  • Experienced with Cisco Networking Hardware.
  • Familiarity with Netscreen Firewalls.
  • Experience with configuring, troubleshooting Tier 1/2 events in switches, routers, and firewalls.
  • Must understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSEC, and L2TP).
  • Must have experience with application level firewalls (proxies)
  • Must have experience with Cisco, Nexus Fex’s and data center setups.
  • Familiar with Monitoring tools (Solarwinds)
  • Must be willing to work Shift work 24x7 coverage, weekends and holidays
  • Preferred Qualifications:
  • Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server
  • Clearance: Must have a TS to start with the ability to obtain a DOD TS SCI

Alternate Location: US-Colorado-Denver; US-Virginia-Herndon

Requisition #: 177923

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full time
Herndon, VA 20171, US