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Retail Banking Officer (Outbound Sales Rep) - Full-time

 

 

Requisition ID: 38984

Join the Global Community of Scotiabankers to help customers become better off.

When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future! You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. You’ll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.

Career, culture, progression. You’ll find it all here. Apply today.

 

Who We Are and What We Offer

 

When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future! You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion, and accountability.

 

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. You’ll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.

 

Career, culture, progression. You’ll find it all here. Take the first step in joining our talent community. Apply today.

 

What Your Role Will Be

 

You are responsible for managing and developing mutually beneficial banking relationships with customers; thereby meeting specific sales goals and contributing to the Customer Contact Centre's growth and profitability by providing quality service via the telephone to the Banks customer base. This includes contributing to the growth of a profitable business through the placement of outbound calls, cross-selling and retention activities. 

You will act as an expert source of knowledge for customers on a variety of business needs.  

 

What You Will Be Doing

 

  • Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model.
  • Assist in and contribute to the development and growth of profitable business across the protection, credit, investment and day-to-day banking product and services lines.
  • Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures.

     

Skills You Already Have and What You Will Learn

 

  • Strong customer focus 
  • Strong written and verbal communication skills
  • Strong telephone etiquette 
  • Working knowledge of PC user programs
  • Keyboarding skills of 30 w.p.m
  • High School diploma

 

After all, your career is a journey – choose the path that will take you further. Say hello to Scotiabank. 

 

Hiring & Training Details

 

Location: Our Customer Contact Centre is located at 2201 Eglinton Avenue East Scarborough, Ontario, Canada

Position Status: Permanent Full-time

Training Details: More details to come shortly

Start Date: November 5th

Regular Work Schedules: We are seeking flexibility from candidates as work schedules can be anytime within our hours of operation (Tuesday to Saturday 7:00 am - 11:00 pm), however the shifts will likely be the following:

- Tuesday to Thursday: 3pm - 11pm

- Friday:                        2pm - 10pm

- Saturday:                   10am - 6pm

 

Location(s):  Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Company
ScotiaBank
Posted
09/16/2018
Type
Full time
Location
Toronto, 08, CA