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Retail Operations Supervisor

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

This position is responsible for implementation and on-going management of remittance processing related activities supporting NRG Energy. Provides daily supervision of team in the processing of the Company’s accounts receivable activity.



  • Implement and manage remittance processing policies and procedures for residential and commercial accounts.
  • Prepares financial, operational, and business related analyses and research in such areas as accounts receivable and accounts payable.
  • Conduct production line monitoring activities and direct efforts of staff to ensure timely processing of daily remittances and outstanding payment related inquires.
  • Organize and delegate investigations or special projects to be performed by others.
  • Develop relationships with and present a positive professional image and demeanor in dealing with all process stakeholders, subordinates, and outside vendors.
  • Confer with and advise process stakeholders, subordinates, and outside vendors based on analysis and tracking of remittance processing activity.
  • Utilize judgment to interpret data and suggest opportunities to improve business processes and customer service.
  • Supervise (hires, directs, coaches, counsels and manages performance of) a team of Account Representatives.
  • Serve as a coach and business partner while performing personnel activities (mediation, Development Appraisals, merit decisions, job descriptions, discipline, employee development, career counseling, hiring)
  • Conduct new product and technology research for improvement in systems or workforce productivity.
  • Assist with the analysis, justification and economic evaluation for premise equipment.



Bachelor’s degree in business or related area from accredited four-year university preferred. 



A minimum of 2 years in customer contact work dealing with back office operations (i.e., billing resolution or handling customer complaints).


Additional Knowledge, Skills and Abilities (KSA’s):

  • Knowledge of remittance related processes and systems.
  • Understanding of performance measurement concepts including basic analytic skills.
  • Working knowledge of SAP system, including CCS, CRM, SD, and CIS applications.
  • Proficient in MS Office applications, including Word, Excel, and other related applications.

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources







Full time
Houston, TX 77001, US