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SUPPORT ANALYST - ERP SYSTEMS


Montefiore Information Technology (MIT) is looking for a Support Analyst who will participate in the implementation and support of a new ERP suite including the Finance, Supply Chain, HR and Asset Management functions on a single ERP system across all business partners.  This strategic position will be part of a strong team that will play a pivotal role in the health system’s ERP technology transformation program and evolve to a shared services model across Montefiore Medicine. 

 

The ideal candidate must possess analytical and troubleshooting skills and will work with the business analysts and technical teams to support the ERP solution.  This Support Analyst role has responsibilities within many phases of the ERP Transformation project life cycle including development, testing, implementation, and go-live.

 

The Support Analyst provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.

 

Role and Responsibilities

  • Will be an escalation point for the service desk and will work to resolve more advanced, second level issues with the ERP software.
  • Act as a liaison or internal consultant between the business and local IT to gather requirements and implement solutions for process improvements and new functionality.
  • Provide after-hours on call support when required for multiple locations.
  • Work with other Administrators, Business Analysts and Security team to complete projects as needed.
  • Be a catalyst for innovation and growth within business operations.
  • Work effectively within and across ERP/Finance/HR business operations and IT teams to execute projects and roadmap items.
  • Provide guidance during the detailed design, build, test and deploy phases.
  • Monitor application performance, service delivery performance metrics, change management, ticketing and resolution of incidents, resolution of identified problems.

 

Qualifications and Education Requirements

  • Bachelor’s degree in Computer Science, Computer Information Systems or related discipline, or equivalent experience.
  • 2+ years of ERP support and/or implementation.
  • Knowledge of ERP systems within a Healthcare environment.
  • Excellent written and verbal communication/presentation skills.
  • Self-motivated with the ability to work consistently and efficiently to achieve overall team as well as personal goals.
  • Excellent ability to multi-task and manage simultaneous projects and initiatives.
  • Strong planning, organization, critical thinking, decision-making skills and problem-solving aptitude.
  • High degree of confidentiality, maturity, tactfulness and business ethics.
  • Experience in an academic medical center is highly desirable.

 

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: MONTEFIORE IT  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: N/A Scheduled Hours: 8:30 AM-5 PM Req ID: 92759 

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

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