PRODUCT MANAGER - ERP SYSTEMS - BUSINESS SYSTEMS ANALYTICS

Montefiore Information Technology (MIT) is looking for a Product Manager that will support the reporting, analytics and dashboard requirements of business functions for Montefiore.  This candidate will play a key role in the implementation and support of a new ERP suite including the Finance, Supply Chain, HR and Asset Management functions on a single ERP system across all business partners.  This strategic position will be part of a strong team that will play a pivotal role in the health system’s ERP technology transformation program and evolve to a shared services model across Montefiore Medicine. 

 

The ideal candidate must possess strong leadership and business analytical skills and will work with the business process owners to evaluate requirements, recommend process improvements and manage the configuration the ERP solution.  This Product Manager role has responsibilities within each phase of the ERP Transformation project life cycle including user meetings, requirements gathering, development, testing, implementation, and go-live.

 

The Product Manager provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.

 

Role and Responsibilities

 

  • Product Management – Subject matter expert for reporting, data analytics and dashboards; provide high-level input on product design, configuration and optimization; influence and support the overall roadmap; provide expert guidance to the team on new solutions and designs; manage product requests, review requirements and specifications, and work closely with technical teams and end-users to assure high quality.
  • Staff Management – Manage assigned resources; Demonstrate effective internal communication and task delegation while providing support and guidance; mentor and identify training needs for team members, ensuring professional development and superior technical expertise.
  • Client/Stakeholder Management – Act as a trusted advisor to Montefiore Medicine business process owners and business operations to ensure alignment with business drivers, and then integrate these requirements into the strategy as it is developed. Understand customer requirements and impact of system issues; meet with clients regularly and establish priorities by working with clients and end-users; Work closely with the team to deliver high-quality customer support; be a catalyst for innovation and growth within business operations.
  • Issue Management – Control and manage production system issues:  triage issues; conduct detailed impact analysis, root cause analysis, and downstream effects of modifications; implement code fixes, one-time scripts, and data cleanup.  Determine most effective way to operationalize fixes.
  • Project Management – Control and manage projects with an end result orientation, including all project phases/tasks as applicable to the project size; Coordinate with project managers responsible for implementation as well as other product managers involved in multi-disciplinary efforts; Provide guidance during the detailed design, build, test and deploy phases.

 

Qualifications and Education Requirements

 

  • Minimum of 5 years of progressive experience in managing others including employee selection, performance management, delegation, and motivating and rewarding others.
  • Overall understanding of the BI, Reporting, Analytics and Dashboard technologies.
  • Strong Microsoft Office skills including Word, Excel, and PowerPoint.
  • Demonstrative understanding of technical documentation.
  • Strong analytical and problem-solving skills.
  • Highly professional written and verbal communication skills.
  • Experience upgrading ERP applications with an understanding of the functional changes between versions.
  • Understanding of shared services / multi-organization functionality.
  • Bachelor’s degree in Computer Science, Business Process Management or related discipline, or equivalent experience. MBA or other relevant graduate degree is a plus.
  • Excellent ability to multi-task and manage simultaneous projects and initiatives.
  • Strong planning, organization, critical thinking, decision-making skills and problem-solving aptitude.
  • High degree of confidentiality, maturity, tactfulness and business ethics.
  • Experience with large-scale ERP implementations in a heavily regulated, compliance-driven enterprise environment and a strong track record of delivering complex projects across multiple departments.
  • Experience in an academic medical center is highly desirable.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.