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Representative I, Customer Service- Arden Hills, MN 1 Job

 


Hiring Manager: Charles J Harsch
Recruiter: Josephine D Knutson

 

 

 

Purpose

About the role:

Participates in data integrity, system testing and data flow. Analyze, evaluate and test business system(s). Support customer assistance requests as required and implements new configurations of information.

 

Key Responsibilities

Your responsibilities will include:

  •  Reviews tables held with database.
  •  Configure data by verifying data to the field level.
  •  Solve customer issues by reviewing data usage with the transactions being attempted/process, interface issues.
  •  Test new business process by executing test plans.
  •  Assist in development of requirements and enhancements by reviewing customer usage and business needs.
  •  Participate in releases of enhancements by updating tables & testing.
  •  Conduct data review by executing & reviewing system reports.
  •  Review and update documentation to ensure that all documents pertaining to business system are current.

 

Qualifications

What we’re looking for in you:

Basic Qualifications:

  •  High School Diploma
  •  Candidate must have Siebel knowledge.
  •  BSC call center experience is required.
  •  Previous customer service experience is preferred.
  •  Must be able to work in a 24x7 call center. Shifts will vary and include weekend coverage.

Preferred Qualifications:

  •  US Sales experience preferred.

 

 

Boston Scientific (NYSE: BSX) transforms lives through innovative medical solutions that improve the health of patients around the world. As a global medical technology leader for more than 30 years, we advance science for life by providing a broad range of high performance solutions that address unmet patient needs and reduce the cost of healthcare.

 

Boston Scientific is an Equal Opportunity Employer.

 

Posting Notes: [[filter2]]||(n/a); US-MN-Arden Hills||Sales Operations||[[mfield2]]

Company
Boston Scientific
Posted
09/15/2018
Type
Full time
Location
Arden Hills, MN 55112, US