Manager Laboratory Services - Blood Bank

Work Schedule/Days:  Day / Monday - Friday 
Employment Type:  Full-Time

JOB SUMMARY

Manages operational aspects of designated laboratory area to ensure quality service and outcomes. Actively promotes a lean work culture by performing value-stream manager duties to encourage consistent use of lean principles and processes, including continually seeking work process improvements. Collaborates with leadership team, providing administrative and technical support as required. Recognizes necessity of staff to own motivation, morale, performance, and professional development. Actively encourages performance and behavior consistent with a commitment to the lab’s and Children's Healthcare of Atlanta's mission, goals, and values by providing materials and processes necessary to be successful.

EDUCATION

  • Bachelor of Science in Medical Technology, chemical, biological, or clinical laboratory science from an accredited institution

CERTIFICATION SUMMARY

  • Certification as a Medical Technologist (ASCP or equivalent) or Histologist (ASCP)(Histologist certification required for Histology/AP Manager)
  • Classification as a Medical Technologist and Supervisor by the Georgia Department of Human Resources

EXPERIENCE*

  • Five (5) years' clinical laboratory experience in a high complexity laboratory
  • Two (2) years' supervisory or mangerial experience

PREFERRED QUALIFICATIONS*

  • 8 years of clinical laboratory experience

KNOWLEDGE SKILLS & ABILITIES*

  • Broad use of independent judgement and responsibility
  • Strives for adult-adult relationships with staff and provides support that promotes staff engagement, success, and ownership of morale and interactions with other staff
  • Invites staff to hold one another accountable

JOB RESPONSIBILITIES*

  1. Manages and develops overall operations for designated areas of responsibility, ensuring standard of care is consistent.
  2. Aligns daily work with individual, section, departmental, and organizational goals and objectives.
    • Resolves technical and personnel problems collaboratively and incorporates shared decision making as situations allow. 
    • Investigates and documents incidents, complaints, and other adverse situations, using tools to seek root cause to seek solutions and improvements rather than assign blame.
  3. Coordinates and integrates interdepartmental and intradepartmental services, facilitating integration where feasible.
  4. Establishes and maintains liaison with organizational leaders and other healthcare professionals to provide continuum of care.
  5. Develops, implements, and maintains policies and procedures that guide and support provision of services while meeting all regulatory requirements.
  6. Performs financial planning and budget development for designated departments in compliance with system fiscal goals and guidelines.
  7. Participates in hiring and developing staff.
    • Coaches team members and clarifies performance expectations for each.
    • Provides timely feedback in a positive manner that supports staff success and promotes ownership and commitment. 
    • Completes annual performance evaluations.
  8. Actively promotes a lean culture by performing duties to promote an understanding and consistent use of lean principals and processes.
  9. Performs standard work of a value-stream manager, including metric reviews, audits, gemba walks, standard work, kanban, and idea board.
  10. Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
  11. Mentor team members to encourage personal and professional growth.
  12. Encourage ongoing skill development by providing opportunities for continued education.

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

Some potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 28 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for thirteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Requisition #:  28625     
Location:  Egleston  -  1405 Clifton Road NE, Atlanta, GA  30322
Function:  Allied Health - Laboratory Services