Ticket Sales Agent - Heavenly Mountain Resort - Winter Seasonal - FT & PT

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




Job Summary: The Entry Product Sales Agent is a part of the Product Sales & Service (PSS) Department and will be responsible for selling tickets, season passes, and fulfilling pre-purchased sales orders on the front line at Heavenly’s ticket office locations. This position requires a full knowledge of our products and services and is responsible for collecting guest information. As a PSS Sales Agent, you will receive a high level of guest interaction and will be the face of our resort! We are looking for guest service oriented individuals who are positive, outgoing, operate with a high level of computer proficiency have a passion for the outdoors, are well disciplined, and take pride in their work.


Job Responsibilities:

  • Accurately and efficiently process lift access products while capturing guest data
  • Processing accurate Resort Point of Sales transactions with 100% guest data collection every time (name, address, phone, DOB, email, etc.).
  • Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings.
  • Make suitable recommendations on products to meet the guests’ needs and the business objectives.
  • Ability to handle high volumes of customer interaction while delivering exceptional service; internal & external
  • Creating a fun and professional work experience while communicating in a respectful manner
  • Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions 
  • Perform daily sales and closing procedures
  • Be responsible for your end of day Resort Point of Sales balance and audit
  • Follow company/department policies and procedures
  • Participate in resort and departmental trainings and development courses.
  • Willing to cross-train and work in all areas/locations of PSS
  • Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
  • Perform other duties as appropriate 



  • Experience handling cash, credit cards, coupons and vouchers
  • Must be able to interact with guest and work on a computer with accuracy and efficient speed
  • Previous Guest Service experience
  • Ability to answer questions and speak intelligently about all resort products
  • Fun, outgoing personality
  • Independent
  • Ability to develop a quick rapport with clients
  • Ability to stay calm in busy and stressful situations
  • Able to work a flexible schedule including weekends and holidays; commit to the entire season
  • High School diploma or equivalent
  • Must be at least 18 years of age


Preferred skills:

  • Prior experience with Resort Point of Sale software
  • Experienced and/or conversational in a foreign language
  • Experience in a resort setting
  • Familiarity with Heavenly
  • College Degree
  • Cash handling experience
  • Outdoor Enthusiasts

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 156572

Vail Resorts
Full time
South Lake Tahoe, CA 96150, US