Field Support Lead Job

Field Support Lead (Job Number:438431)

Description:

JOB DESCRIPTION:
Seeking a Field Support Lead to support the implementation of IT shared services for a large government agency. The Field Support Lead reports to the Field Support Manager and provides day-to-day technical support for OCONUS field sites. Duties include providing day-to-day Tier 2 and Tier 3 support to end users, including supporting moves, adds, and changes to end user equipment.

Primary Location: United States-Washington, D.C.
Potential for Teleworking: No
Travel: 10%
Shift: Day

Job Schedule: Full-time

Qualifications:

TYPICAL EDUCATION AND EXPERIENCE:

- AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relavent certification.

CLEARANCE REQUIREMENT:

- Clearance Level Must Currently Possess: None
- Clearance Level Must Be Able to Obtain: Other Clearance

REQUIRED KNOWLEDGE AND SKILL:

- Ability to provide Tier 2 and Tier 3 support to end user IT equipment, including installs, upgrades, and moves.
- Basic understanding of systems management including Microsoft desktop and network operating systems, Mobile Device Management, virtualization technologies, networking equipment, Dell hardware, and remote access tools.
- Ability to perform troubleshooting and problem resolution for desktop systems, networks, storage systems, printers, and other IT hardware.
- Ability to mentor junior IT Support Specialists and oversee technical performance.
- Ability to manage large workloads and organize work efficiently.
- Ability to prioritize and perform multiple tasks on short notice within established deadlines.
- Expertise in commercial service desk systems (e.g. BMC Remedy or ServiceNow) to track and resolve all service requests.
- Ability to update online knowledge management systems with incident analysis and resolution information.
REQUIRED EDUCATION AND EXPERIENCE:

- Experience providing hardware and software deployment, troubleshooting, and end user support for enterprises with at least 10,000 users.
- Experience performing technical supervision of IT Support Specialists.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Jul 17, 2018, 12:09:07 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time
Company
SAIC
Posted
09/15/2018
Type
Full time
Location
Washington, DC 20001, US