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Maintenance Lead - Waco

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.


Purpose of Role:

A Maintenance Lead’s role is to effectively and efficiently communicate, facilitate, coordinate and prioritize all maintenance activities within their area.  This position requires working closely with other supply groups particularly Quality Control and Operations to ensure consistent product quality, productivity and safety.  The Maintenance Lead will make assignments and monitor progress, coordinate training, schedule and develop associates in their area of responsibility.  The Maintenance Lead is responsible for developing and implementing continuous improvement activities that address safety, quality and efficiency.  The Maintenance Lead is responsible for detailed planning of planned work in their area.  The Maintenance Lead will partner with production to schedule jobs.  Leads must have in-depth knowledge of the entire maintenance area and be recognized as an expert in multiple technologies. The Maintenance Lead role requires strong leadership, communication, interpersonal and team building skills to support site objectives.


Principal Accountabilities:

  • Train technicians to interpret data (trend data, identify root cause, implement solution).
  • Train technicians to formulate actions to address non-conformance issues.
  • Analyze and develop permanent solutions to prevent chronic or significant quality issues.
  • In-depth knowledge of quality systems and all work instructions for area.  Provide input for improvements/changes to work instructions.
  • Oversee of quality or product conformance issues to ensure corrective/preventative actions are implemented and completed.
  • Provide project planning and estimate moderately complex jobs.
  • Train technicians on safe operating procedures.
  • Provide input to any investigation for area of responsibility.
  • Provide input as appropriate regarding safety.
  • Ensure working conditions are Normal and enforce safety requirements.
  • Provide input to project safety reviews (SSEPR) on systems in area.
  • Use and follow all engineering standards when implementing projects.
  • Drive continuous improvement by developing and implementing systems that optimize all phases of the manufacturing process and support key business objectives (waste, labor, reliability, ATS, line capacity, etc.).
  • Provide input to feasibility and change management requests.
  • Resource to other sites and across areas. 
  • Modify and/or develop Wonderware applications to support engineering projects.
  • Effectively communicates and schedule PMs and improvements to area.
  • Identify, report and help any potential product contamination issue.
  • Maintains clean work environment including 5S adherence and follow through to ensure completion of action plans to address sources of contamination.
  • Support role in cleaning and sanitation of area.
  • Jointly agree, with the Manager, job and development expectations for associates by area/job.
  • Communicate job and development expectations to associates.
  • Provide performance coaching and feedback to associates on a regular basis.
  • Involved with hiring decisions along with Manager.
  • Team Engagement including facilitation of team building discussions.
  • Provide supplemental input for associates’ performance reviews.
  • Responsible for supporting changeover (planning, execution, ramp up to standard rate). 
  • Responsible for ensuring complete and current troubleshooting documentation on equipment within area of responsibility.
  • Lead and safely execute start-up and shutdown activities.
  • Maintenance coordinator role:  Provides non-exempt leadership to maintenance area, ensure efficient logistics and use of resources throughout the entire shop floor process (full-time and contractor manpower). 
  • Prioritizes all of the maintenance activities such as unplanned work orders, continuous improvement activities and operational preventative maintenance programs.
  • Monitor CMMS accuracy for their crew.
  • Demonstrated ability to resolve non-routine issues at root cause and incorporate into preventive actions.
  • Detailed knowledge of area including process flow, rates, critical control points, metrics (ATS, TRS, costs).
  • Ability to troubleshoot routine and non-routine issues and direct maintenance team resources towards achieving safe, timely, cost efficient solutions.
  • Develop best practices for area and ensure best practices are followed.
  • Lead or participate in continuous improvement efforts.
  • Effective shift communications.  Attends and leads on maintenance issues in shift overlaps, quality reviews and daily meetings as required.
  • Ability to complete root cause failure analysis on issues involving reliability, product/packaging defects, downtime and slow time.
  • Effectively works and communicates with all departments (scheduling, engineering, R&D, IE, logistics, operations, etc.).


Key Functional Skills/Knowledge:

  • General skills and basic mechanical and/or electrical aptitude.
  • Able to operate all systems in area being led.
  • Responsible for coordination and effectiveness of start-ups, transitions and shutdowns.
  • Demonstrates technical/analytical skills by effectively performing troubleshooting and repair/replace on modules of expertise.
  • Knowledge of the line or area goals and performance.
  • Proficient at analyzing information concerning module of expertise.
  • Understands performance metrics (ATS, TRS, waste, etc.).
  • Understands direct impact on internal and external customers.


Key Experiences:

  • Ability to troubleshoot at the system level on operational basis.  Troubleshoots non-routine problems at the system level and leads routine PMs and minor enhancements.
  • Must have a good understanding of interfacing with PLC's, scales and display devices.
  • Basic experience in selecting and installation process instrumentation.
  • Working knowledge of Microsoft Word and Microsoft Excel.


Minimum Qualifications:

  • High School diploma or equivalent; in-house training is required.
  • Seven (7) plus years of manufacturing experience in technical capacity in maintenance controls, electrical or mechanical.
  • BS in engineering or sciences could be substituted for work experience.


 Preferred Qualifications:

  • Associate Degree or equivalent training.
  • Three (3) plus years management experience in a manufacturing environment.


Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


Full time
Waco, TX 76712, US