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At Chartwells Higher Education, people are at the core of our business. Together we build innovative food service concepts and serve fresh, local and nutritious meals at over 270 college campuses across the country. Twice named the Fastest Growing Brand by Nation’s Restaurant News, at Chartwells we take pride in creating opportunities for associates to grow their careers and achieve their development goals within the company.

Job Summary

The Primary Responsibility of the IT TECHNICAL ANALYST is providing planning, administration and support for the servers, systems and devices used in the food service operations across campus. Additional responsibilities include working with Chartwells, Compass Group, Client and vendor personnel to install new systems and resolve hardware, network and application support issues.

Key Responsibilities:

  • Monitor and maintain servers and systems to ensure maximum uptime
  • Implement patches, upgrades, updates and verify backups
  • Receive & respond to hardware and applications related trouble reports
  • Inform user groups and applicable stakeholders of incident occurrences and provide periodic status and resolution ETA.
  • Create technical/operational test plans for new software patches and releases.
  • System administration and daily operational support of the campus-wide Point of Sale and Meal Plan systems
  • Manage (application) software configuration of system servers and (35+) registers.
  • Maintenance of all biometric and tablet time clocks.
  • Training of all management staff regarding use of registers, company owned computers and time clock systems.
  • Generate on demand reports from various sources (i.e Micros, Odyssey and MyStaff).
  • Payroll- Oversee all payroll systems and records (PTO) to insure proper record keeping for all campus Chartwells staff. 
  • Provide technical research resources for incident resolution coordinating with vendors when necessary.
  • Configure and install Point of Sale registers for new food service outlets
  • Work with software vendors regarding resolution of application bugs and systems issues.
  • Project management of new food service outlet implementations including:
  • Identifying and documenting system requirements
  • Requesting vendor quotes and network drops
  • Communicating requirements, updates and status
  • Holding project team to timelines and completion
  • Work with applicable resources to troubleshoot networking and broadband related issues
  • Work with applicable resources to troubleshoot escalated desktop support issues
  • Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups.


Preferred Qualifications:

  • Bachelor’s degree in Computer Science, MIS or related field.
  • 2+ years of progressive IT experience
  • Experience with Windows O/S and Active Directory environment.
  • Knowledge of SQL server database environment
  • Basic Knowledge of Computer Network Infrastructure Design and Communications
  • Experience with Hyper-V virtual server environments preferred
  • Experience with CS GOLD or ODYSSEY
  • Knowledge of Point of Sale solutions and related technologies is preferred – Micros 9700 a plus
  • Customer Service/Help Desk/Remote Support Experience or Equivalent
  • Must have professional phone, email, and customer service skills
  • Ability to effectively prioritize and execute concurrent tasks independently
  • Strong Analytical Thinking and Problem-Solving Capabilities.

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 173930

Chartwells HE