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Government Customer Support Specialist

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 1160 

Employment Type : Full Time         

Job Category : Customer Care / Contact Centre                                             

Work Location :  Southfield, MI 

State or Province : Michigan (US-MI)     

Potential Work Location : United States : Michigan : Southfield 



  • Manages all government orders arriving via EDI.  This process includes but is not limited to: 
  • Checking info for accuracy
  • Distinguishing between orders being shipped & Walk In Walk Out (WIWO) and following the proper processing procedures
  • Matching item numbers
  • Determining & communicating lead times of items listed as back-ordered
  • Identifying any SIN001 items and following proper processing procedure
  • Accurately routing orders through the Hazmat & Drop Ship Only process when necessary
  • Following detailed procedure for orders shipping to APO/FPO locations
  • Accurately processes and documents necessary information on all government Finance orders.
  • Manages and accurately processes all orders received from the Advantage portal.
  • Manages and accurately processes all Supplycore & Science Application International Corporation (SAIC) quotes and orders as dictated by customers’ specific instructions/requirements.
  • Answers all inbound government calls and process all government orders received via facsimile.
  • Manages all backorders for all government Servmart locations.
  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.
  • Participates in special projects and performs additional duties as required.


  • High school diploma or the equivalent required.  BA/BS preferred.
  • Minimum 2 years customer service experience required.
  • Prior e-commerce and government related sales data entry experience preferred.
  • Experience interfacing with EDI applications/processes and government contracts is preferred. 


  • Excellent time management and organizational skills required.
  • Excellent customer service and sales skills are required.
  • Knowledge of basic arithmetic required.
  • Knowledge of MSC products and nomenclature is preferred.
  • Good verbal and excellent written communications skills are required.
  • Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
  • Strong attention to detail required.

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.