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Hotel Assistant Manager - Microtel Inn & Suites by Wyndham

Req ID: 95482

OBJECTIVE OF THE POSITION: The primary objective of the Assistant General Manager is to oversee the management of the entire staff in order to meet financial goals and uphold customer satisfaction. The Assistant General Manager ensures that all policies and procedures are followed in order to uphold company standards
• Provide exceptional customer service and verify that all employees of the location are doing the same
• Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts
• Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes making outside sales calls and cold calls while maintaining relationships with current accounts
• Builds and maintains relationships with key Clients. Creates and solicits new business through innovative means
• Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction.
• Oversees the interviewing, hiring, training, work direction, and performance management of all employees
• Contributes to the successful development of the Staff
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures
• Review all departmental schedules for accuracy and staffing demands
• Conducts regular departmental meetings
• Assist General Manager with annual salary reviews and ensures that all employee wages follow federal, state, and local wage and hour guidelines
• Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
• Reviews and validates vendor invoices
• Oversees advertising and marketing campaigns for the hotel
• Offer guests assistance whenever possible
• Responsible for resolving escalated customer relations issues
• Answers inquiries pertaining to hotel policies and services
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations
• Responsible for positively representing and promoting the property
• Ensures systems and procedures are in place and followed for guest safety and security
• Fills in vacant shifts as needed
• Other tasks as assigned
• Education:
• High School Diploma or equivalent required
• Bachelor’s Degree in Business Management, Hospitality, or related field or equivalent years of work experience required
**This job description should not be construed to imply that these requirements are the exclusive standards of the position. All
employees may be required to follow any other instructions, cross train in other positions and to perform other duties as required by
workloads. **
• Experience:
• 5+ years of management or supervisory experience preferred
• Accounting or financial budgeting experience required
• Previous experience as a hotel general manager or assistant general manager preferred
• Requirements:
• Must have valid driver’s license
• Must have clean and consistent record of safety
• Skills:
• Hard skills: knowledge of Microsoft Office Suite, personal productivity software, knowledge of Delphi or Sales Pro software, knowledge in all phases of hotel management, daily management of all areas of operations involving human resources, food and beverage, budget management, housekeeping, and maintenance
• Soft Skills: strong selling and negotiating skills, strong communication and leadership skills, solid long-range planning and development skills, organizational and time management skills, and superior customer service skills
• Typical Physical Demands:
• Regularly required to talk and hear
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
• Occasional light lifting not over 50lbs
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love’s
WORK ENVIRONMENT: While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment and can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste
TRAVEL REQUIREMENTS: Some travel may be required. Use of personal vehicle for travel may be required
EEO STATEMENT: Love’s Travel Stops Inc. and Its Affiliates provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, national origin, disability or genetics. In addition to federal law requirements, the Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Job Function(s): Operations; Other; Store Leadership

Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, Oklahoma, and remains entirely family owned and operated. With more than 300 locations in 40 states, Love’s approximate growth rate is 20 stores per year. Love’s has consistently ranked in the top 10 on Forbes’ Magazine’s annual listing of America’s largest privately held companies. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.”