Customer Engagement Engineer Job

Requisition ID: 191587
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The SAP Big Data Services team is looking for a creative customer engagement engineer who can help to accelerate the adoption of our service by customers. The group is responsible for implementing and maintaining open-source Apache Hadoop and Spark ecosystems as part of the SAP Data Hub portfolio. This is a fabulous opportunity to work with a team built around great engineers with decades of experience building large distributed systems at Yahoo, Google, LinkedIn, Altiscale and SAP. Come join our team and help us deliver the next generation of enterprise software for customers around the world.


Expectations and Tasks


- Engaged with customers, manage the customer relationship and on-boarding
- Ensure the highest level of customer satisfaction
- Get to know the processes, tools, and resources required to achieve high-level customer satisfaction
- Ensure successful product adoption and sustainability
- Continuously monitor adoption progress and establish KPIs
- Continuously collect customer requirements and feedbacks
- Maintain communication with SAP teams to resolve customer issues
- Work with engineering, operations, and support to ensure successful and timely delivery
- Be engaged with communication channels and maintain them


Technical Expertise


- Working experience with Hadoop
- Working experience with Hadoop internals (MapReduce - YARN, HDFS), Pig, Hive, HBase, Spark, Sqoop
- Working experience with SQL, Hive SQL is a plus
- Working experience with networking/VMs/containers/Kubernetes
- Working experience with cloud-based technologies


Experience and Qualifications


- BS in computer science or equivalent work experience (MS is a plus)
- Multiple years of production grade development experience
- Hands-on experience in troubleshooting, analyzing and debugging customer facing problems
- Ability to work independently and take on ownership
- Excellent verbal and communication skills
- Fluency in English

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:[email protected] or [email protected], APJ: [email protected], EMEA: [email protected]). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Full time
Palo Alto, CA 94301, US