Posted 10 days ago
Description
The Victoria Hotel - Front Office Manager
Posted Wednesday 13 August 2025 at 2:00 pm | Expires Sunday 14 September 2025 at 1:59 pm
Title: Front Office Manager
Position Overview:
To coordinate and oversee the running of the hotel in the absence of the Hotel Manager or Rooms Division Manager, with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security, and maximizing the profitability of operations.
Our Vision: Being leaders in creating experiences and properties that escape the ordinary.
Our Purpose: To make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals:
- Growing revenue above market
- Business transformation
Our Values:
- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection
Key Accountabilities:
The Duties and Responsibilities include:
- Ensuring a solid understanding of Our Target and driving it with the Front Office team
- Ensuring all staff present themselves on time and in uniform
- Effective organizational communication with other departments
- Effective planning for projects and events
- Ensuring all departments are adequately staffed
- Being aware of VIP and Group arrivals and departures and preparing accordingly
- Maintaining a high level of service with staff understanding and implementing the hotel's service values
- Seeking new opportunities and optimizing opportunities for improvement
- Managing the hotel complaint system
- Performing the role of Manager on Duty
- Ensuring Front Office departmental rosters are cost-effective
- Ensuring clear and comprehensive handovers with Duty Managers and Night Managers
- Managing daily operations of the Front Office Department
- Performing other reasonable duties as required
- Demonstrating and developing knowledge of the local market to enhance company performance
The Offer:
- Opportunities to grow within the company and enjoy EVT Hospitality & Entertainment career opportunities, with new hotels opening frequently
About You:
The successful candidate should possess:
- An outgoing personality, positive attitude, and initiative
- Eagerness to grow skills and learn about hotels to advance your career
- A desire to develop into higher roles in the future
- Staff Benefits card across EVT Hospitality & Entertainment
- Complimentary movie tickets, hotel and F&B discounts, and more
