Posted 6 days ago
Description
Overview
Proudly Australian-owned and operated, Intelligent Monitoring Solutions (IMS) is a trusted leader in security monitoring. As an ASIAL-graded monitoring Centre, we provide 24/7 security alarm monitoring for businesses, government organizations, and residential clients across Australia. With monitoring centers in WA, NSW, and SA, we ensure protection and peace of mind for thousands of customers.
IMS is a subsidiary of IMG Limited (ASX-listed), offering a comprehensive range of security services, including electronic security systems, consultancy, and guarding. Whether local or global, we identify security risks and deliver tailored solutions to meet our clients’ needs.
Why Choose IMS?
At IMS, we are committed to delivering best-in-class security solutions backed by industry-leading expertise. Here’s what sets us apart:
- A1 Graded Monitoring – Our monitoring centers hold Australia’s highest security accreditation
- Extensive Monitoring Capabilities – We support a wide range of alarm systems nationwide
- Rapid Response – We prioritize fast and efficient alarm response times
- Business Development Tools – We provide support and tools for resellers
- Redundancy & Reliability – With control rooms on both the west and east coasts, we ensure uninterrupted service
Why Join Our Team?
We’re a fast-growing, dynamic, and customer-focused security company, and we’re looking for motivated individuals to help us drive the future of security monitoring. We have exciting opportunities for experienced Monitoring Centre Operators to join our team on both full-time and casual bases.
About the Role
As a Monitoring Centre Operator, you’ll be at the heart of our security operations, ensuring efficient alarm response and exceptional customer service. Working with a high-performing team, you’ll play a critical role in safeguarding homes, businesses, and government assets across the country.
What You’ll Bring:
- Experience in a Security & Control Room or Call Centre environment
- Strong leadership and team management skills
- Excellent teamwork, communication, and problem-solving abilities
- Tech-savvy, with strong computer literacy and typing skills
- Ability to thrive in a fast-paced environment
What’s Required:
- A current NSW Security 1E License (or willingness to obtain one)
- Availability for rostered shifts, including days, nights, weekends, and public holidays
- Ability to work independently and within a team
- Experience with Patriot Monitoring software (highly regarded but not essential)
Be Part of Something Bigger!
If you're looking to take the next step in your career and want to be part of a nationally recognised security leader, we want to hear from you!
Apply today on SEEK and help shape the future of security monitoring in Australia!
Application questions
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Customer Service Support Specialist?
- Have you worked in a call centre before?
- Do you have customer service experience?
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