Technical Support Engineer

Overview

Dechra Central Coast, New South Wales, Australia

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Dechra is a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality, products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business.

The Opportunity

As IT Support Engineer, you will provide efficient operation and management of IT services across Australia, New Zealand and South Korea. You will provide 1st and 2nd level technical support to end-users for hardware and software issues, both remotely and on-site as required. Reporting to the IT Manager APAC, you will facilitate a pivotal role in the planning and implementation of IT projects across the APAC region.

The Challenge

This role has a broad and varied remit with responsibilities including, but not limited to:

• Monitor and manage the IT Helpdesk ensuring timely responses and updates to tickets.
• Office 365 administration, manage device deployment and oversee device management.
• Assist in the development and enforcement of IT policies and procedures, promoting staff awareness and education.
• Communicate effectively with team members and non-technical staff, providing clear guidance and support.

What Success Looks Like

• Timely and accurate administration of helpdesk actions
• Continuous process improvements and cost-saving IT initiatives
• Strong alignment with Dechra\'s values and strategic goals

About You

We\'re particularly keen to hear from those who have/are:

• Ideally 2+ years of IT systems administration experience
• Advanced IT problem solving skills with ability to diagnose technical problems and develop solutions and drive continuous improvement
• Proven experience with key software applications and integration, data structures, databases and application security
• Advanced Excel skills
• Strong written and verbal communication skills
• Effective stakeholder management with ability to build positive relationships
• Work collaboratively as part of a team
• Organised, effective time management, strong attention to detail
• Full, ongoing working rights in Australia

Benefits

At Dechra we pride ourselves on diversity and inclusion and this role provides the right candidate with the opportunity to work as part of a highly engaged and passionate team of people. We offer:

• A competitive remuneration (based on experience)
• Participation in Bonus scheme
• Employee assistance program
• Wellbeing & product benefits
• Sustainability & Community initiatives
• 9 day fortnight for all full time employees

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Pharmaceutical Manufacturing

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