Plumbing Specialist

4 weeks ago Be among the first 25 applicants

Overview

We are seeking a dedicated Plumbing Specialist to join our team at our Welshpool office. This is an exciting opportunity to work with a dynamic team and contribute to our mission of making life better through innovation in everyday water experiences.

Key Responsibilities

• Act as the Subject Matter Expert (SME) for technical support to the sales team, including joint calls to provide technical assistance
• Resolve in-market AS&S issues, including working with local service agents
• Lead the resolution of quality issues affecting installations and ensure solutions are implemented effectively
• Provide troubleshooting and technical solutions for customer problems raised through the sales escalation process
• Stay updated on industry standards and guide the business on training impacts
• Collaborate with the GWA product training team to deliver the product training strategy
• Leverage market insights to inform training priorities and opportunities
• Support the delivery of internal technical training and build the technical capabilities of the state sales and service team
• Deliver training initiatives to plumbers and keep customers informed about changes in industry standards and codes
• Inform and influence design specifications based on optimal technical solutions
• Share market insights to guide decision-making and training interventions
• Conduct market research and surveys to inform decision-making and guide training interventions

Skills, Experience, and Qualifications

• Obsession with exceeding customer expectations
• Excellent communication and rapport-building skills
• Advanced problem-solving and troubleshooting abilities
• Creative and out-of-the-box thinker with a pragmatic and practical approach
• Engaging presentation and group facilitation experience
• Strong industry network and connections
• On-the-tools experience as a plumber or similar trade
• Technical qualification in plumbing

About Us

At GWA, we are a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact. We foster a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture, and we celebrate performance in diverse and meaningful ways.

Our cultural pillars — We are One Team, We are Customer Focused, and We Care for Each Other — guide how we work together and serve our customers.

What can you expect from us?

Join us on our journey from Good to Great, where you\'ll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. We value passion, potential, and a willingness to learn.

We offer a supportive and collaborative culture with benefits designed to set you up for success, including:

• Hybrid working options
• Competitive remuneration and bonus structures
• An immersive onboarding program
• Opportunities to learn and grow through Learning & Development programs
• Great Rewards and Bathrooms & More discounts
• Volunteer and Community Service Leave
• Option to purchase additional annual leave
• Novated leasing options
• Health & Wellbeing Services with 24/7 in-app medical advice and safety support
• Annual flu vaccinations
• Medibank Health Insurance discounts

Ready to apply? Great! Just click the apply button to build your career with us!

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. We are not accepting applications from agencies at this time.

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