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Business Technology Analyst- SAP, AMS

Service:  Consulting  
Job Type:  Permanent 
Primary Location: Victoria, British Columbia, Canada 
All Available Locations: Victoria 

Job Description

Deloitte’s Application Management Services (AMS) practice is seeking an experienced Business Technology Analyst to fill a unique role that blends key elements of Service Management, Project Management and Quality Assurance Management. As a member of the AMS Operations Support Team, you will play a key role serving our AMS external and internal clients and driving selected AMS practice continuous improvement initiatives.

Position Overview:

  • Coordinate / manage Service Management activities (e.g. Request triage, Incident management, service level management, reporting requests)
  • Manage / engage in project work and AMS support delivering high quality solutions as required
  • Drive, manage, and track effectiveness of internal initiatives (e.g. ITIL compliance, Deloitte Methodology and tool training and adoption)

This role will consider candidates requiring a flexible work arrangement. Accessibility after hours may also be required.

Primary Responsibilities:

  • Provide AMS engagement support
    • Coordinate and/or execute requests as requested by engagement leadership
    • Escalate issues as necessary by following defined escalation procedures
    • Track and report on compliance of Service Levels, Incident Volumes, and other Operational reports
    • Create and maintain customer Deliverables and Reports with technical staff
    • Work with technical team to resolve Incidents and Service Requests.
  • Support AMS operations and engagement account administration
    • Coordinate client set up and onboarding on Deloitte and/or client service management applications
    • Coordinate client requirements collection for request management and service management reporting
    • Coordinate all training requirements for AMS practitioners and Management on new/updated AMS applications and tools
    • Project and Access requests for all Deloitte resources through client programs and processes
  • Identify, manage and roll-out AMS practice process improvement initiatives
  • Drive all administrative aspects of AMS Service Management tool (Remedy – Incident Monitor - SharePoint)
    • Drive continuous improvements as Canadian Change Coordinator liaising with firm Methods and Tools group as required
    • Identify reporting requirements, manage report development and execution as required
    • Coordinate all support requests

Qualifications

  • Post-secondary degree required
  • Minimum 3 years' experience supporting multiple stakeholders, in a professional, fast-paced and deadline-driven environment
  • Minimum 3 years' experience in coding, in SAP
  • Demonstrated aptitude to prioritize tasks based on comparative importance and urgency
  • Comfortable working in a client-facing environment with individuals at all levels within an organization
  • Detail-oriented, highly organized self-starter with the demonstrated ability to work under minimal supervision
  • Ability to work collaboratively, leveraging appropriate firm and external resources to manage, own and minimize administrative tasks
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills and a demonstrated ability to build effective working relationships
  • Attention and patience for lots of details
  • Advanced level knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
  • Public sector or policy-heavy (e.g. law, insurance) experience is a big plus
  • Working knowledge of SharePoint is an asset
  • Demonstrated enthusiasm for continuous learning relevant to the role

 

Get your career off to a great start. What impact will you make?

We’re always looking for people with the relentless energy to drive and push themselves further to find new avenues and unique ways of reaching our shared goals. At Deloitte, we know that being the undisputed leader means empowering our people to be the very best they can be – so they can make an impact that matters for clients, colleagues and the community, and for their own careers.

We offer a truly differentiated talent experience that empowers our people with unlimited opportunities to do meaningful work and to grow, learn, and lead at every point in their career.  Deloitte’s newly designed offices offer unique workspaces that strengthen connections, inspire innovative ways of working, and provide the necessary tools to help you make an impact that matters. And with our global reach and network, you’ll always be part of the Deloitte community.

“Once Deloitte, always Deloitte.”

Lead yourself. Lead a team. Lead the firm. It’s all possible at Deloitte.

Deloitte is one of Canada’s leading professional services firms, providing audit, tax, consulting and financial advisory services across Canada. At Deloitte, we combine industry insight with a deep understanding of today’s local and global business challenges to give our clients the intelligent, practical and principled solutions they need to resolve both today’s and tomorrow’s challenges. 

Let Deloitte show you how to push your career to the next level. And let your story unfold.

Deloitte is an inclusive employer dedicated to building a diverse workforce.  We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process.  Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

39442 

Company
Deloitte
Posted
08/20/2018
Type
Full time
Location
Victoria, 02 V8W 1L6, CA