IT Project Manager - Continuous Improvement Leader


Success is always in style at TJX! Continue to explore career opportunities at TJX, a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed. 

Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and in the U.K.; and TK Maxx in Australia. With over $33 billion in sales, more than 3,800 stores, and 235,000 Associates in 2016, TJX is an exciting place to grow your career!


Major Duties/ Responsibilities

  • EPMO Partners are responsible for supporting TJX IT Towers with dedicated Portfolio, Project, Program and functional Planning and Delivery services.
  • Leads multiple process improvement initiatives across IT
  • Provides oversight and tracking for all process improvement initiatives across IT
  • Acts as a mentor and provides coaching to process improvement project managers
  • Initiates, leads or supports Continuous Improvement initiatives and projects not only within the EPMO but across the entire IT organization
  • Develops and implements IT program and project management standards as the owner of the SDP (Solution Delivery Process). Implements standards and methods to ensure project resources, deliverables, costs and timescales are managed appropriately. In collaboration with BSLs and IT Shared Services, ensures project management methods are utilized consistently across IT departments and are in alignment with strategic IT and enterprise-wide goals.
  • Provides reporting and presents materials to Sr. Management and IT governance boards on the continual changes and improvement of the IT Project Management process and standards.
  • Partners with Solution Delivery Leaders (SDLs, and their delivery teams - program, project managers, technical groups, Developers, BAs and QA resources to improve the Plan, Build and Run
  • Project, Program and Process  Governance – Develops, Publishes and advises on the available standards, procedures and techniques
  • Sets up and provides detailed guidance on Demand Management, Project/Program Management solution delivery procedures, tools and techniques.
  • Resource Management – Assess ability to staff projects in the planning and executing phases. Suggests enhancements to resource planning and management tools, methods and processes.
  • Develops effective working relationships with Solution Delivery Groups (SDLs, Functional/Domain leaders) and is recognized as a trusted advisor and practitioner in specific area of expertise within plan, build and run.
  • Establish and facilitate appropriate governance forums and committees to monitor and track Plan, Build and Run functions
  • Initiates, leads or supports Continuous Improvement initiatives and projects within the EPMO including, but not limited to, the improvement of key EPMO tools.
  • Develops and continually maintains documentation of standard yet flexible processes and deliverable templates in collaboration with SDL and other IT Functions
  • Represents and acts as key liaison for OCIO requests for assistance from SDLs on Continuous Improvement initiatives to mature processes and organizational capability. Provides reporting and presents materials to Sr. Management and IT governance to support decision making and strategic planning
  • Stays current on industry best practices in your function and applies these as needed.
  • Identify, recommend and deliver training as need to support your function
  • Analyses data and situations and present results and recommendations to Senior IT Leadership



  • Bachelor’s degree in Information Technology, Information Systems, Business or equivalent work experience
  • 6 years of demonstrable experience having successfully performed in their area of expertise
  • 3 years in a leadership role
  • International retail/IT exposure for those positions partnering with our Canadian and EU SDGs desirable
  • Experience participating or leading process improvement activities through a structured framework such as Six Sigma
  • Advanced problem solving skills to help SDLs improve consistency in assigned functional areas such as project planning & estimating, project delivery, improvement of reporting and financial tools and identifying consistent ways of measuring what we do.
  • Comfortable developing cross functional collaboration with others, understanding where and when to step in, roll up sleeves and actively demonstrate desired project delivery skills, to define and shape project and operational KPIs and metrics, and to promote the adoption of tools and methodologies across the organization.
  • Strong combination of “real world” Solution Delivery knowledge, financial acumen, analytical methodologies (Six Sigma), process improvement frameworks and IT operational best practices.
  • Superior collaboration and relationship building skills; possesses the presence and credibility to act as a trusted advisor.
  • Ability to exchange ideas openly with SDL leadership and EPMO peers and to reach consensus/solve problems.
  • Works as a team with other EPMO Partners to promote solutions and best practices in support of the TJX organization.
  • Strong interpersonal skills, including analytical, relationship building and presentation skills
  • Strong written and presentation skills, ability to tailor information to an audience in a way that establishes rapport, persuades others, and gains understanding at all levels.
  • Demonstrable experience defining KPIs, metrics and measures
  • Ability to lead, influence, inspire, motivate within a matrixed environment and without formal authority
  • Ability to handle multiple, concurrent priorities with little or no direction, and meet established timeline
  • Regularly facilitates meetings with  and makes presentations to Senior IT Leadership


What's In It For You?

TJX has campuses conveniently located off the Mass Pike and Route 495. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Full time
Marlborough, MA 01752, US