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Sr. Consultant, Bus Process MGT






Alternate Locations: Hartford, CT (Connecticut)



Relocation assistance is not available for this opportunity.


Requisition #52043


About the Company


Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.


Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.


Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.



The Role


This position will provide leadership and direction to ensure group results for his/her assigned area(s) of responsibility. Lead the organizations continuous improvement efforts and work in collaboration with internal stakeholders to set business process standards and govern those standards on a continuous basis.




  • Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements
  • Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on increased productivity, and reduced cost
  • Develops and maintains a business process management and governance framework that acts as a foundational enabler for current state operational processes, as well as supporting continuous improvement initiatives
  • Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility
  • Directs the development, implementation and communication in effectively improving his/her assigned area(s) of responsibility
  • Identifies and anticipates potential future threats and proactively diffuse before conflicts arise
  • Identifies customer needs and demonstrates responsiveness in meeting the customer needs.
  • Maintains quality communications between various business unit leaders in regards to issue resolution and escalating appeals as necessary
  • Provide subject matter expertise to business unit leaders in regards to cost benefit analysis, streamlining workflow, system requirements and budget management.
  • Researches best business practices within and outside the organization to establish benchmark data


Education & Experience


  • 7+ Years of experience in continuous improvement that directly aligns with the specific responsibilities for this position, including 3 + years of managerial, supervisory, and/or demonstrated leadership experience (Required)
  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)






This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Lincoln Financial
Full time
Hartford, CT 06101, US