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Technical and Repair Support Specialist, Pentruder

Work Location : Chandler, AZ   

Functional Area : Customer Service 

Number of Openings : 1 

Current Openings : 1.00 

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Blount International, Inc. has an exceptional opportunity for a Technical and Repair Support Specialist for our Pentruder products at our facility in Chandler, Arizona.

 

We are committed to excellence in our people, products, performance, and profits. We believe our team members are the foundation of our Company's success, and we are committed to continuous improvement and learning, exceptional quality, connecting with our customer, and good relationships with our team members.

 

BUSINESS CONTRIBUTION:

The successful candidate acts as a liaison between internal and external customers. Providing service, training, technical documentation and post-sales support.  This role provides support to Marketing, Engineering, the Sales team, Customers, and providing training and technical expertise.  Additional responsibilities include supporting the creation of repair materials.

 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Provide direct technical support to end-users
  • Via telephone, email, and in person at training events, tradeshows, on premises, and sales calls
  • Capture orders based on customer requests in SAP
  • Evaluates returned products, verify validity of claims
  • Captures product feedback and warranty information, including issues and costs
  • Keep service/warranty program current with industry trends and ICS Policy
  • Work with sales team to assist with customer support
  • Participate in sales calls with the global sales force and manufactures representatives
  • Assist with develop of content and updating of service manuals
  • Keep appropriate personnel apprised of quality and performance issues in the field
  • Participate in planning/direction for technical service with marketing department
  • Tradeshow company representation, set up and demonstrations
  • Diagnoses and repairs specialized electronic equipment that uses high frequency electronic motors with high sensitivity to static discharge
  • Provides technical repair services and technical support for Pentruder Wall/Wire  High Frequency Concrete Cutting Saws
  • Develops, modifies, and improves existing repair procedures
  • Analyzes requirements and maintains repair procedures
  • Track and maintain parts used for repairs performed 
  • Actively monitor inventory, daily for reorder tracking purposes
  • Services walk in customers parts needs or repair needs on-demand
  • Communicates directly with customers, sales team and leadership. Maintain open communication through conversation and both formal and informal documents
  • Professionalism and adaptability are required

 

EDUCATION:

  • High school diploma or GED required

 

QUALIFICATIONS & SKILLS REQUIRED:

  • 3 or more years of technical experience with strong mechanical aptitude, customer service, communication, computer and telephone skills
  • Strong analytical skills, and ability to understand and interpret customer complaints
  • High level of ethics, discretion and confidentiality
  • Demonstrated proficiency in learning and mastering new technologies and products
  • Able to think strategically and apply goals effectively in practice
  • Able to complete responsibilities in a timely, professional and quality manner
  • Solve problems analytically; search out relevant information and gauge its importance when making decisions
  • Effective written and oral communication skills; able to express oneself clearly in technical and non-technical terms
  • Excellent teaching skills to explain diverse and complex subject matter to diverse audiences; respectful and active listener
  • Excellent Collaborative and effective team player and able to work with teams who are globally dispersed
  • Demonstrate ability and willingness to learn; seek out development activities to improve skills and increase knowledge; learn from other team members and own mistakes
  • Take initiative, seek and act on opportunities to improve organization performance
  • Proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)
  • Available to work on site as required by job

 

ABOUT BLOUNT INTERNATIONAL, INC:

Blount is a global manufacturer and marketer of replacement parts, equipment, and accessories for consumers and professionals operating primarily in two market segments: Forestry, Lawn, and Garden (“FLAG”); and Farm, Ranch, and Agriculture (“FRAG”). Blount also sells products in the construction markets and is the market leader in saw chain and guide bars for chain saws. We also supply original equipment manufacturers (OEM) with cutting attachments.

 

Blount offers products under the brand names of OREGON®, Carlton®, Woods®, KOX, SpeeCo®, ICS®, and Pentruder.  For more information, visit www.blount.com.

 

Blount will only employ those who are legally authorized to work. Any offer of employment is contingent on the successful completion of a background investigation and drug screen.