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CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary

Provide technical direction in the creation, delivery and integration of multiple and moderately complex software solutions in CenturyLink's Mediation and Rating applications. Mediation and Rating is a set of applications which process usage records from Centurylink telecom switches  for billing. Usage records are converted to a standard format, mapped to appropriate customers and rated. Usage records are sent to billing systems for inclusion on customer bills. Usage records are also sent directly to customers for rebilling and business intelligence. 


May translate business requirements into specific designs and/or participate in the design, evaluation and selection of IT solutions for software for a specific business process. Establish the current and future use of practice, metrics and methodologies to determine current and future solutions. Explore and evaluate new and approved technologies. Consult on the application of existing and new, approved technologies to develop solutions. Ensure the process of creation and delivery of design and solution in accordance with architectural direction.



Job Description

  • Responsible for development and enhancement of Mediation and Rating applications including consolidating multiple applications
  • Responsible for handling outages and trouble tickets for Mediation and Rating applications
  • Work with customers, business units and help desks to resolve outages and trouble tickets
  • Manage the Mediation and Rating production support team to effectively resolve outages and trouble tickets within established Service Level Agreements (SLA)
  • Ability to effectively manage and deliver multiple projects to operational stability
  • Champion of the methodology by demonstrating ownership of all aspects of the development lifecycle
  • Support & ownership of all areas under their responsibility
  • Consistently show the ability to mentor others in the production of all artifacts
  • Able to influence the work of others in order to drive medium & large projects to successful completion through effective project management, customer interaction, and IT coordination
  • Able to effectively estimate the time it will take for themselves and others to perform tasks and are able to influence the team's work to be completed within those timeframes
  • Ability to mentor others in the business processes implemented in the team's applications in order to provide resolution to support problems
  • Effectively categorize support problems and respond with the appropriate level of urgency
  • Hands on with coding practices on multiple applications preferably mulitple functional areas using various technologies.
  • Ability to architect solutions for the business problem which maybe beyond their own applications
  • Ability to scale applications to meet the agreed upon business SLAs.
  • Collaborate and influence architects and operations team members to make the projects a success from inception to delivery
  • Adapts to continous change in our quest  to get better everyday
  • Provide input to managers and project teams for effective capacity planning
  • The position involves working flexible hours


  • Consulting Level Bachelor's degree with typically with 8+ years of experience. 
  • 6+ years of experience with Master's Degree.
  • Experience with C/C++
  • Experience with Java
  • Experience with J2EE
  • Experience in Unix Shell Scripting
  • Unix utilities such (ex. grep, sed, awk, cut)
  • Exposure to Oracle
  • Experience with Visual Studio


Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Ohio-Dublin

Requisition #: 198316

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full time
Dublin, OH 43016, US