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Sales Manager

Req ID: 113121

BASIC PURPOSE: The Manager of Customer Engagement Inside Sales team will work with department supervisors and/or manages a group of employees including setting employee schedules, managing completion of work assignments and meeting business requirements in a timely and cost effective manner this includes supervising all phases of assigned work to satisfy business requirements and achieve business goals in an effective and timely manner. May manage a group of 50+ employees.  The Manager of Customer Engagement Inside Sales is responsible for recruiting and hiring decisions, performance reviews, and reward and recognition of employees under their supervision. 

 

 MAJOR RESPONSIBILITIES:

  • Manage the strategic design and daily inside sales operation
  • Review daily/weekly/monthly metrics results on team performance; ensure sales goals are consistently met and oversee corrective action plans to mitigate issues impacting performance
  • Oversee workforce management and scheduling in order to optimize resources at all times and maintain service level control
  • Develop medium and long range workload forecasts including future staffing and resource requirements for service
    Conduct periodic capacity analysis to determine support availability for volume generating program initiatives
  • Direct the call queuing structure, leverage existing technology and determine the need/requirement for enhancements and/or new solutions
  • Analyze business processes and procedures for service optimization and efficiency Collaborate with other members of the leadership team to maximize efforts and ensure goal alignment
  • Evaluate the teams’ Training/Quality needs through ongoing skills assessment and work with Support Training Manager for fulfillment
  • Oversee team compliance with role requirements
  • Coach and mentor supervisory staff, conduct performance reviews and development planning sessions with team members
  • Oversee the day-to-day production and coordination of outbound call team; manage call assignments, prioritize competing

    objectives, and execute planned marketing activities to achieve defined goals and results

  • Create a process-impelled workflow for sales or marketing and lead follow-up and qualification
  • Develop call scripts for Sales agents use with lead generation and qualification
  • Interface closely with sales department to ensure alignment
  • Use findings to create accurate reports, presentations and other materials for both internal and external use
  • Consult with senior marketing leaders regarding progress toward goals, production levels and staffing needs

 

EDUCATION AND EXPERIENCE:

  • Education:
  • Bachelor’s degree preferred
  • High-school diploma required
  • Experience:
  • 5+ years of sales experience
  • 5+years of managing a team of 50+ employees

     

    SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Hard Skills: Working knowledge of Windows operating systems; experience with Microsoft Office.
    • Soft Skills:  Excellent written and oral communication skills; excellent listening and interpersonal skills; ability to communicate ideas in both technical and business terms; highly self-motivated and directed; keen attention to detail; proven analytical and creative problem-solving abilities; ability to effectively prioritize and execute tasks in a high-pressure environment; strong customer service orientation; experience working in a team-oriented, collaborative environment
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.

Job Function(s): Other

Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, Oklahoma, and remains entirely family owned and operated. With more than 300 locations in 40 states, Love’s approximate growth rate is 20 stores per year. Love’s has consistently ranked in the top 10 on Forbes’ Magazine’s annual listing of America’s largest privately held companies. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.”