Posted a month ago
Description
The Opportunity
This role is a 12-month parental leave cover contract, offering a unique opportunity to support the Customer Care Manager in delivering best-practice customer service outcomes across all Queensland projects. You will play a key role in ensuring a smooth experience for our customers, communicating with them regularly pre and post-settlement. This is a hands-on role involving direct interaction with new property owners and liaising with the broader business including our sales, development, and construction teams.
What you’ll do
- Manage customer communications, handling the customer care inbox and ensuring all enquiries are responded to within 24 hours with a high level of care and professionalism.
- Guide the pre-settlement journey by keeping customers updated on project milestones, managing inspection bookings, conducting handover appointments, and preparing key packs.
- Coordinate post-settlement support, managing the recording and rectification of defects by sending orders to builders and keeping customers updated on the status weekly.
- Provide essential team support by attending project meetings, preparing monthly reports on customer sentiment, and managing administrative tasks such as PO creation and vendor set-up.
What you’ll bring
- A passion to achieve excellent customer service results and promote a “Customer first” culture.
- Excellent verbal and written communication skills and professional presentation.
- The ability to be self-motivated, extremely well organised, and able to manage competing priorities.
- Strong problem-solving ability and experience liaising with builders and contractors.
- A collaborative attitude with the ability to work within a team environment and take direction from the Customer Care Manager.
Why join Frasers Property Australia?
- Work with a highly regarded and collaborative team in an award-winning workplace culture.
- Opportunities to grow your skills and develop your future career with dedicated learning & development programs.
- An additional purchased leave program.
- Discounts at Frasers including 50% off hospitality and a discount on residential property purchases.
- Multiple health & wellbeing benefits.
- A generous parental leave policy.
If you're ready to take the next step in your career and make your mark by creating a delightful experience for our customers, we’d love to hear from you.
Don’t quite meet every single requirement but still believe you’d be a great fit for the job? We’ll never know if you don’t hit the ‘apply’ button.
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