Technology Support Associate

Req ID:  20721
Experience Level: Entry-Level 
Other Location(s): N/A  
Relocation offered: No
Travel required: None

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.

The Technology Support Associate provides desktop support for several business units within Capital Group. The role of Technology Associate Support Associate will be to provide 1st and 2nd level support to the business units located in our Los Angeles Office. You will install, configure, troubleshoot, maintain, and support technology and office systems, and assist with the automation of tasks. 

Responsibilities: 

  • Monitors support queue and performs troubleshooting and resolution for simple to moderately complex issues, ensuring reported incidents are resolved quickly and effectively in accordance with service level agreements
  • Communicates with users to keep them apprised of the status related to incident and request resolution
  • Partners with relevant second and third level technology teams to ensure current and future client needs are addressed
  • Documents, within the incident management system, actions taken and solutions provided to ensure consistency of experience and troubleshooting techniques
  • Consults with business clients to ensure technology and office systems are meeting local needs and coordinates their acquisition and implementation
  • Interacts with supported business units to gain an understanding of technical requirements and specific workflows in order to act as a business unit advocate and communicate their technical requirements to the Engineering and business systems teams

Qualifications:

  • Bachelor’s degree 
  • Minimum 1 year of experience in technology support or a related function 
  • Experience providing end-user support in a networked environment 
  • Proficient knowledge of Windows 7, Windows 10, Outlook/Exchange, and Microsoft applications
  • Strong commitment to working as a team and providing excellent customer service
  • Expert communication and interpersonal skills 

Company: CGCG-US (504)
Recruiter: Diana Ruiz
Covered/Personal Securities: No
Restricted: No

 

Company
Capital Group
Posted
06/23/2018
Type
Full time
Location
Los Angeles, CA 90071, US