Operations Analyst - Mid Atlantic

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt
Line of Business: Infrastructure Services

See what life is like at Kroger Technology

at https://www.kroger.com/livekt



Additional Technology Information: 
•Proficient with Microsoft Office•Basic understanding of Windows OS or have the ability to learn necessary skills•Ability and Willingness to learn:oMainframe for reports and order schedulingoSystems such as ISP, APT, Kronos, INFRA


Position Summary:

This position is responsible for ongoing Operations support, working collaboratively with all available support staff to ensure a timely, proactive approach to problem recognition and resolution. Utilizing available software tools, acquired knowledge/expertise and documented procedures, the individual will be responsible for identifying issues and taking action for resolution. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

The Teams in this area include:

  • Enterprise Backup/Recovery (support of Kroger enterprise backup / recovery platforms for Mainframe and open systems solutions.)
  • Enterprise Collaboration Platform Services (support of Kroger enterprise collaboration platforms i.e, email, calendaring, instant messaging, mobile communications infrastructure, and portal).
  • Enterprise DBA Platform Services
  • Enterprise Desktop Engineering Services
  • Enterprise Network Engineering Services
  • Enterprise Storage Platform Services
  • Identity Management, Enterprise Directory Services, encryption.
  • Enterprise Web Engineering Services (support of Kroger enterprise web platforms MS eCommerce service, IBM websphere, IBM HIS / Apache, tomcat, JBOSS, and portal).
  • Integration Services
  • Mainframe MVS and VSE Platform Services
  • UNIX AS/400 Platform Services
  • Windows/Citrix/Directory Services
  • Information Security
Essential Job Functions:
  • Monitor systems and management consoles and tools for service interruptions or delays.
  • Monitor system performance.
  • Address and resolve all infrastructure system failures.
  • Perform system reboots/restarts.
  • Perform disaster recovery backup procedures.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
  • Proven PC skills in Windows XP, Microsoft Word and Excel Spreadsheets.
  • Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
  • May be required to work every other weekend.
  • Strong customer service skills.
Desired Previous Job Experience
  • Associates degree in IS or related equivalent work experience in an Information Systems position.
  • Operations and/or support services background, such as Support Center Analyst.
  • Some prior experience in adjacent technologies.

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]

States: Virginia


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  VA || Roanoke || 3531 Peters Creek Rd. || 24019 || Kroger General Office || [[mfield2]] || Information Services and Systems || Employee || Non-Exempt || Full-Time || None 

Full time
Roanoke, VA 24019, US