Intern, Service Desk

Posting ID:   17213Position Type:  Intern City: Prince George, BC, Canada Location: CAC - Canfor (BC14) 


Who We Are:
Canfor is one of the world’s largest and most respected integrated forest products companies. For more than 75 years, we have been delivering top-quality lumber, pulp and paper products to our valued customers worldwide. With operations in Western Canada and the Southern United States, and sales offices around the world, you can find Canfor products in every corner of the globe. We are leaders in sustainable forest management and in converting wood residuals into green energy.

As we continue to grow our company and our markets, find out how you can grow your career with us.
 

The Opportunity:

 

The Intern, Service Desk has a key role in handling day-to-day IT service requests and other IT related issues.  The candidate will work with knowledge experts across IT teams to coordinate the resolution of incidents and service requests, will keep customers informed of the status and will identify and develop opportunities for IT service improvement.  They are also responsible for small development efforts, service implementation activities, security, inventory control and documentation.

 

Key Responsibilities:

 

  • Play a key role in the daily management of the IT Support queue to ensure support tickets are assigned and resolved to meet service levels
  • Demonstrate technical skills to resolve requests at first point of contact in a friendly and helpful manner and educate users in the use of hardware, software, or equipment
  • Provide exceptional customer service in person, via phone and email as appropriate
  • Support the lifecycle management of IT assets including ordering, installing and disposal
  • Develop, implement, and participate in the preparation knowledge base articles and documentation for Service Desk use; make recommendations for improvements
  • Perform user administration duties such as new user creation, account unlocking, etc.
  • Identify problematic trends within the company and propose solutions to prevent future occurrences
  • Participate in department projects such as software & hardware rollouts, network infrastructure implementation, user training classes, etc.
  • Attend and be involved during Service Desk Team meetings
  • The successful candidate will be a self-starter with excellent communication, technical and team skills.

 

Key Qualificiations

 

  • Degree or Diploma in information technology, computer science, engineering or equivalent related experience  
  • Proficient in with PC hardware, software, basic networking and, in particular, Microsoft technology
    • Support for Microsoft Windows and Office products
    • Support for computer hardware and mobile devices including smartphones and tablets
    • Knowledge of computer imaging, software packaging and deployment automation
    • Basic knowledge of Active Directory and Group Policies
    • Basic knowledge of TCP/IP networking
  • Excellent written and oral communication skills; excellent listening and interpersonal skills
  • Excellent problem solving and communication skills
  • Experience working in a team-oriented, collaborative environment
  • Experience and training with IT Service Management (ITSM/ITIL) and related ticketing systems
  • Strong customer service orientation
  • Valid driver’s license
  • Experience in an industrial setting is preferred but not required; however, the ability to work in an industrial setting is a requirement

     


Hiring for this position is ongoing and will be filled as required. To be considered for this position, please apply today.

In order to be eligible for this position, you must be legally entitled to work in Canada for our Company.

There has never been a better time to join the Canfor team and become part of the modern forest industry. We have a wide range of rewarding careers in some of the best communities in North America, with plenty of room for advancement. Our mills are modern, high-tech and safe; and our marketing and sales activities are world-class. We offer competitive compensation and benefits packages, and are committed to the professional development of our employees.

Follow us on LinkedIn, Twitter, and Facebook for Canfor news, career opportunities, and upcoming events!

Prince George, BC

Known as BC’s Northern Capital, Prince George is city that offers big city comfort and convenience, but small town serenity and sensibilities. As the largest city in northern BC, Prince George is a hub of industry, offering numerous employment opportunities and is home to the University of Northern British Columbia. This region’s temperate climate creates a lush environment of emerald-green forests and ample opportunities for outdoor activity. For more information, visit http://canfor.com/our-company/our-communities/prince-george

Company
Canadian Forest Products Ltd
Posted
06/22/2018
Type
Full time
Location
Prince George, 02, CA