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Agile DevOps Manager

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

Agile DevOps Manager



  • Provide services to the technology teams that allow them to improve the performance/scalability of applications in LIVE. 
  • Work closely with Site Reliability Engineering, Network Operations, and Enterprise Platform Engineering teams to help bolster reliability of LIVE applications by virtue of effective problem solving and troubleshooting means. 
  • Identify, report on and track down service disruptions that impact live customers. Lead these investigations with the goals being to minimize current impact on customers while identifying root causes and preventing recurrence of the problem.


Primary Responsibilities

Manage a team of DevOps engineers to help serve the following: 

  • Lead a performance engineering team along with LIVE Operations Team. 
  • Implement Best Practices pertaining to Performance and Operational Reliability Engineering from an End-to-End perspective. 
  • Work with various stakeholders to help design, develop and implement a roadmap for performance test engineering at an enterprise scale. 
  • Establish relevant SLA(s) to help firm up team's contracts with all stakeholders and interacting teams. 
  • Help establish "Operational Viability" standards and guidelines in place and deliver automated solutions in the form of Ansible Playbooks to support the same. 
  • Design, Develop, and Deliver automated utilities that help contribute towards stable and consistent customer's end user experience. 
  • Help establish closed feedback loop with Business and other relevant teams to work towards long term fixes for potential recurring problems (Includes feedback for lessons learnt during LIVE Releases). 
  • Enable team members to have the tools and skill necessary to be successful in their role and add value to the business. 
  • Establish objectives that improve our monitoring, troubleshooting, and resolution capabilities. 
  • Create clear presentations and communication to external stakeholders that highlight the impact of the issues and solutions to service disruptions. Produce reports that will help prioritize technical debt work on technology team roadmaps. 
  • Work with development teams on coordinating investigations into customer facing service issues. 


Role Based Competencies

  • Ability to develop people: Coaches people in their current roles to improve performance, and prepares them for future roles. 
    Ability to hire ‘A’ players (for managers): Sources, selects and sells ‘A’ players to join a company. 
  • Accountability and Persistence: Holds self and other accountable for measurable high-quality, timely and cost effective results. Expects personal and team performance to be the best. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Demonstrates tenacity and willingness to go the distance to get something done. 
  • Agile Mentality: Places high value on IT Service agility. 
  • Business Analysis: Evaluates many competing factors to form sound judgments and recommendations that balance current and anticipated business and technology needs. 
  • Collaboration: Works effectively with team members and cross functional teams to accomplish individual, team and organization goals. 
  • Communication and Presentation: Able to effectively communicate and present technical concepts to technical and non-technical professionals. 
  • Continuous Improvement: Continually focused on improving the responsiveness and quality of the solutions delivered. 
  • Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude. 
  • Moves others to action—Translates the vision and values into day-to-day activities and behaviors; guides and motivates others to take actions that support the vision and values. 
  • Negotiating and Consensus Building: Continuously aligns services offered with technology groups and business owners. Manages, negotiates and coordinates with technology, business stakeholders, subject matter experts and architects on release planning prioritization of strategic technology initiatives. 
  • Problem Solver: Applies critical thinking and structured problem solving to address root causes.


Required Skills

  • 3+ years of technology management experience 
  • 4+ years of hands-on performance test engineering experience involving tools like HP LoadRunner, JMeter, etc. 
  • 3+ years of experience in Operations and support domain 
  • 1+ year of experience with Agile Best Practices.


Preferred Skills

  • 1+ year of working understanding of tools such as AppDynamics, Nagios / Zabbix, Reporting tools such as Grafana / Prometheus 
  • Strong communication skills preferred.


EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

EBSCO Industries Inc
Full time
Ipswich, MA 01938, US