Technical Service Representative

  • Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people?
  • Do you want to use your industrial and hydraulic hose and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction?

 

As a Technical Service Representative (TSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to account managers requests and support our Applied Industrial Technologies customers regarding applications, product selection, and installation of our hose and fitting product selection. You'll spend time interacting with account managers and the Applied sales force to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results!

 

Responsibilities

  • Provide technical customer support and problem solving for hose and hose assembly applications, systems and supporting components to customers and our own Branch sales/support associates
  • Professional point of contact for customer quotes and product sourcing
  • Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
  • Timely and accurate reporting

 

Requirements

  • 2+ years proven customer service or sales experience
  • Use of proper English grammar, written and verbal
  • Ability to read / understand technical drawings
  • Work independently and as part of a team
  • Listening, negotiating, and effective questioning skills
  • Ability & desire to quickly learn new processes and systems
  • HS Diploma or Equivalent
  • Ability to pass a DOT medical and drug screen
  • Industrial and hydraulic products application knowledge (hose and fittings/ hose and fitting assembly process), preferred

 

When you join the Applied® team, you will enjoy:

  • Base salary and bonus opportunities
  • Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
  • Personalized training & development program
  • Career development opportunities

Applied Industrial Technologies (NYSE: AIT)  is a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.

 

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

 

If you need accommodation for any part of the employment process because of a disability, please send an email to [email protected] or call 216-426-4389 to let us know the nature of your request.

Company
Applied Industrial Technologies
Posted
04/13/2018
Type
Full time
Location
Florence, Kentucky 41042, US