Air Import Supervisor

Req ID: 143946
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level
Office Location: Dallas, TX (DAL), United States
Start Date: 06/19/2017

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.

We are looking to hire a Air Import Supervisor to lead the Import department in all operational disciplines and ensure operational excellence, high productivity and customer satisfaction


• Monitor timely responses to external/internal customers and other Panalpina offices
• Control/monitor all activities, reports and documents related to the CFS and bonded warehouse
• Complete all inbond moves, i.e. (but not limited to) I.T.s and permits to transfer
• Check all files for accurate documentation (Customs, operation and accounting)
• Assure complete billing of files in accordance with corporate KPI
• Prepare quotations, review customer profiles and rate structures
• Support Sales Department with customer information, rates, etc.
• Complete and update customer profiles
• Visit customers whenever required to improve communication
• Assist department head in training and education of the department staff and supervise cross-training
• Monitor vendors’ compliance with service standards and requirements as per contract terms
• Monitor proper filing and updating of all departmental records, i.e., tariffs, manuals, contracts, etc.
• Assist department head on Shipping Run


• Customer focused
• Able to work in a diverse environment and culture
• In depth knowledge of import processes
• Management experience
• Strong customer service orientation
• Communication and interpersonal skills
• Excellent application skills and competence
• Knowledge of Panalpina products
• Team player


Full time
Dallas, Texas 75201, US