Digital Experience Account Manager - Hospitality Solutions

Req ID: 31561

Job Family: Production and Project Management


Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Role and Responsibilities:

  • Responsible for owning the client relationship for Sabre Hospitality Solutions’ customers with digital experience programs and managing those for a portfolio of Hotel clients
  • Consults with Hotels to grow online business by understanding their business, target markets, and needs and objectives and then provides creative and thoughtful marketing solutions through use of e-marketing services and tools
  • Confidently provides guidance on all aspects of e-marketing program from inception of website redesigns to CRM (i.e. email marketing and creating ongoing relationships with guests) best practices to robust social and online media campaigns
  • Knowledgeable and confident with all elements of the digital experience including SEO, PPC, Email, CRM, Social Media, Online Media, Mobile, Google Analytics, and Website Effectiveness
  • Manages all website development aspects by working directly with developers and designers to execute on solutions within project budget/timeline
  • Project based approach with a continuous focus on quality, detail, organization and an exceptional ability to find solutions involving website developments
  • Keen ability to analyze and interpret analytics and reports; provide client monthly program summaries and recommendations to continue to evolve digital experience program.  Lead formal program review calls and/or meetings
  • Delivers digital marketing program reports and analytics and interprets results of marketing programs ensuring value of program is effectively conveyed to client
  • Understands the broader company marketing services and industry benchmarks to allow for proactive recommendations  and management of marketing programs on an ongoing basis
  • Coordinates access to client with specific Subject Matter Experts as needed (Website Creative, Website Strategy, Technology, SEO, PPC, Media, CRS/RM, etc.)
  • Facilitates requests to Digital Experience Teams (Website Creative, SEO, PPC, Media, etc.) with required level of detail for effective and timely fulfillment utilizing ticketing systems
  • Accountable for keeping client maintenance projects in budget and on time when facilitating directly
  • Develop and present E-business plan and manage annual planning process as applicable for portfolio of clients
  • Maintain and update e-marketing plans and budgets for a portfolio of clients
  • Know digital marketing tools including Email/CRM tools and Content Management Tools in enough depth to demo the tools, understand features and benefits and be able to provide direction to internal team on executing projects for clients accordingly
  • Administer routine account management tasks essential to Sabre Hospitality’s operations including monthly billing, updating client contact records, maintaining records of the account’s Internet Marketing services and products, and assisting with or managing contract negotiations and renewals.
  • Present and explain Digital Experience Service Agreements and Statements of Work for Website projects or marketing campaigns.
  • Serve as the client’s first point-of-contact for troubleshooting digital experience tools or Websites.

Job Requirements

Required Education, Experience & Skills: 

  • Bachelor’s Degree in marketing, hotel/hospitality management, or closely related field or equivalent experience
  • Must have 3+ years of Account Management & Online Marketing and/or Hotel Sales & Marketing
  • This position requires excellent communication, interpersonal, time management and organizational skills as well as the ability to work in a fast paced, dynamic environment. 
  • Must possess strong attention to detail, as well as extraordinary customer service and project management skills. 
  • The candidate must have a strong understanding of Marketing & Electronic Distribution within the hospitality industry and be able to provide consultation on the fly.


At Sabre, we are fortunate to have the resources of a large company paired with the culture of a startup. Our company culture includes casual work environments, employee amenities, flexible work arrangements, and exceptional learning opportunities. And, you will be surrounded by intelligent team members who you will be proud to call your peers.


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at [email protected]


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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