Information Technology Specialist

  • Duties
    Help Duties Summary


    Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

    "We Train Those Who Protect Our Homeland." The Federal Law Enforcement Training Centers (FLETC) is a unique inter-agency organization that prepares the next generation of law enforcement officers to meet the Nation's most pressing security challenges. To learn more about the FLETC's vital Homeland Security Mission, please click here .

    These positions are located throughout the Chief Information Officer Directorate (CIO) of the FLETC. As an Information Technology (IT) Specialist you will provide a wide range of IT advice and services related to the following specialty areas: Network; Security; Systems Administration/Network Services; Network Services/Customer Support; Data Management; Customer Support; Project Manager; Application Software (APPSW); Internet; Information Security/Customer Support; and System Analysis.

    Your application will remain on-file and "active" for the duration of this announcement. Managers may request applications from this announcement that meet the desired training topical area, work schedule, and duty location of their vacant position(s). If your application meets these parameters, then it will be made available for review by the requesting manager. HR will verify your qualifications and eligibility for consideration. The status of your USAJOBS® account will be updated upon receipt of your application but will not receive subsequent updates throughout the process. You will be contacted via e-mail if you are selected for an interview.

    Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and OMB plans and policies concerning hiring. These authorities are subject to change.
    Learn more about this agency

    You will have responsibility for providing operational services in one of the following areas:
    • Systems Administration/Network Services - Managing system resources for enterprise network operating systems and Microsoft business productivity servers; planning and scheduling the installation of new or modified hardware, operating systems, and applications software; managing the installation and integration of system fixes, updates, patches, and enhancements; and promptly resolving hardware/software interface and interoperability problems.
    • Network Services/Customer Support - Installing, operating, and managing telecommunications software and hardware; installing, configuring, and maintaining the security and operation of server operating systems; and providing oversight and execution of desktop hardware and software and a variety of electronic and information technology (EIT) requiring substantial problem analysis, trouble-shooting, design implementation, and implementation or adaptation of state-of-the-art technology for end-user customer support.
    • Security - Performing IT device security monitoring, incident reporting, system scanning and security control verification.
    • Data Management - Managing, evaluating, and developing database products and services using Oracle Relational Database Management System (RDBMS) version 10g or higher.
    • Customer Support -Providing enterprise IT Help Desk contractual oversight related to the operations of computer networks, desktop hardware and software; including trouble-shooting, design implementation and performance reviews.
    • Project Manager - Providing support for IT activities that relate to technical and non-technical enterprise IT project management functions.
    • Application Software (APPSW) - Analysis and requirements gathering, acquisition, design, development, testing and implementation of enterprise software applications and databases, including particular knowledge and practical experience in the use of Microsoft .Net Frameworks (version 2.0 and higher) and Microsoft SQL Server RDBMS (version 2005 or 2008), for the design, development and testing of web-based (ASP.Net) applications in support of the FLETC business needs and mission.
    • Internet - Providing web-based services such as data management, network technologist, and systems applications that enhance user-developed content and meet both technical and enterprise requirements.
    • Information Security/Customer Support - Performing IT system security program evaluation and performing IT Customer Support functions.
    • Network - Designing, documenting, installing, testing, operating, managing, performing, and problem resolving an agency's Inside Plant (ISP) and Outside Plant (OSP) fiber optic and copper cabling systems to include building telecommunication closets and associated equipment racks, patch panels, power, grounding, cable management, and uninterruptible power supplies required to support various network infrastructure devices.
    • System Analysis - Planning and developing a broad range of IT activities, including in-depth analysis of technical and non-technical factors related to defining business IT needs.

    Travel Required
    Occasional travel - Some work may require travel to attend meetings and conferences away from the work site. You may be required to spend time in private or public transporation in conjunction with travel to meetings and visits to other government offices or contractor facilities.

    Supervisory status

    Promotion Potential

    Who May Apply This job is open to…
    • Non-competitive eligibles , which includes but is not limited to current and former federal employees who have held the GS-13 level or above; interchange agreement eligibles, individuals with disabilities, peace corps, former overseas employees, military spouses, and 30% disabled veterans.
    • View common definitions of terms found in this announcement.

    Questions? This job is open to 6 groups.

  • Job family (Series)
    2210 Information Technology Management

    Similar jobs
    • Computer And Information Systems Managers
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    • Information Technology Specialist (It Specialist)

  • Requirements
    Help Requirements Conditions of Employment
    • You must be a U.S. citizen to apply for this position.
    • You must successfully pass a background investigation.
    • Financial disclosure required.
    • Current and former Federal employees must meet time-in-grade requirements.


    You must meet these requirements at the time your resume is reviewed.

    You must possess at least one year of specialized experience equivalent to the GS-12 grade level performing duties in at least one of the following functional areas: Systems Administration/Network Services, Network Services/Customer Support, Security, Data Management, Customer Support, Project Manager, Application Software (APPSW), Internet, Information Security/Customer Support, Network, or System Analysis.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Time-in-grade requirements must be met by any applicant who within the previous 52 weeks held a general schedule position under a term or permanent appointment in the competitive or excepted service in the executive branch. The time-in-grade requirement for this position is 1 year at the GS-12 level in the federal service. The time-in-grade requirement must be met at the time your resume is reviewed.


    Additional information

    DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.

    To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for suitability, Secret, Top Secret, or Top Secret/SCI as a condition of placement into this position. This will include a credit check after a tentative job offer is given, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Continued employment is contingent upon favorable adjudication of periodic reinvestigations.

    Veterans , Peace Corps / VISTA volunteers , and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above.

    Physical Demands: The work is primarily sedentary. You may frequently be involved in the installation of all types of IT systems, which might necessitate lifting and carrying equipment weighing up to 50 pounds.

    Work Environment: The majority of work is performed in an office setting; however, you may be required to assist in the installation of equipment throughout the facility that requires occasional travel. Working hours are within the typical workday, however, maintenance, upgrades, and troubleshooting may require overtime or weekend support.

    All employees are required to participate in the Direct Deposit/Electronic Funds Transfer for salary payments.

    Certain positions may require you to complete a financial disclosure.

    You may be required to undergo a drug test if you are selected for certain positions. If so, your employment would be contingent upon favorable results.

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    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements for this position. If you meet the minimum qualifications, we will use a job questionnaire to determine the degree to which your experience, education and training demonstrates the following competencies required by this position:
    • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
    • Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
    • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information.
    • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
    Consideration will be given to performance appraisals and incentive awards as an indicator of quality of prior experience. If you are determined to be best-qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

    Career Transition Assistance Program or Interagency Career Transition Assistance Program (CTAP/ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about CTAP/ICTAP eligibility may be found on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the "Required Documents" section of this announcement.

    To preview questions please click here .

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    Background checks and security clearance

    Security clearance
    Not Applicable

  • Required Documents
    Help Required Documents

  • Your resume
  • Are you eligible under an Interchange Agreement ? Submit your SF 50, Notification of Personnel Action that shows a "1" or "2" in Block 24 and a "2" in Block 34.
  • Are you eligible for Reinstatement or Transfer ? Submit an SF 50 that shows a grade level at or above the GS-13 in Block 18, a "1" or "2" in Block 24, and a "1" in Block 34.
  • Are you a current DHS employee eligible for Reassignment? Submit an SF 50 that shows a grade level at the GS-13 in Block 18, a "1" or "2" in Block 24, a "1" in Block 34, and "Homeland Security" in Block 46.
  • Are you a current DHS employee eligible for a Change to Lower Grade? Submit an SF 50 that show a grade above the GS-13 in Block 18, a "1" or "2" in Block 24, a "1" in Block 34, and "Homeland Security" in Block 46.
  • Are you a 30% or more disabled veteran? Submit Member Copy 4 of your DD 214, Certificate of Release or Discharge from Active Duty, an SF 15, Application for 10-point Veterans' Preference , and an AB4, Civil Service Preference Letter .
  • Are you claiming special priority selection rights under CTAP/ICTAP? Submit copies of your agency notice; most recent performance rating; and your most recent SF 50, Notification of Personnel Action noting your current position, grade level, and duty location.
  • Have you occupied a GS position in the federal civilian service within the last 52 weeks? You must submit a copy of the SF 50 that proves you meet the time-in-grade requirements listed in the "Qualifications" section of this announcement.
  • Are you eligible to apply under the Americans with Disabilities Act? Submit a letter on official letterhead from either a doctor, licensed medical professional, licensed vocational rehabilitation specialist, or any Federal, state, or local agency that issues or provides disability benefits.
  • Are you eligible to apply as a Foreign Service Employee? Submit copies of your SF 50s that show you have served at least 1 year in the Foreign Service and a "2" in Block 34.
  • Are you a current or former staff member of the Peace Corps? You must provide a certification of your service to prove your eligibility. Certifications may be requested through this form .
  • Are you a former ACTION/Peace Corps volunteer? You must provide a certification of your volunteer service. Peace Corps volunteers may request certifications of their service by clicking here .
  • Are you the spouse of an active duty service member with orders for permanent change in station (PCS)? Submit a copy of your spouse's PCS orders and marriage certificate.
  • Are you the spouse of a service member who was 100 percent disabled while on active duty? Submit your spouse's DD 214, AB4 , and marriage certificate.
  • Are you an un-remarried widow or widower of a service member who was killed on active duty? Submit your spouse's DD 214, DD 1300, marriage certificate, and a statement certifying that you are an unmarried widow or widower.
  • Note: All applicants are required to submit the applicable documents listed above as verification of eligibility. If you fail to provide the information requested, or the information you submit is insufficient to verify your eligibility, you may lose consideration for these positions.

    If you are relying on your education to meet qualification requirements:
    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits
    Help Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

    DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. Click here for more information.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply
    Help How to Apply

    If this is your first time applying for a federal job, then you will need to create a USAJOBS® account . Otherwise, follow the steps below.
  • If you possess multiple documents of the same type (e.g., multiple transcripts, DD 214s, SF 50s, or certifications), then you will need to combine them into one file not exceeding 3 MB in size and upload the newly created file into your USAJOBS® account.
  • Click the Apply button. If you are not already logged into USAJOBS®, you will be prompted to do so.
  • Select the resume and documents from your USJOBS® account that you wish to transmit. You will need to manually associate any documents that are not automatically linked within our application system (see Step 6 below).
  • If this is your first time applying for a job with the FLETC, then you will be automatically forwarded to the account creation process before being taken to the job application. Follow the on-screen prompts to finalize the creation of your FLETC account. If this is not your first time applying for a job with the FLETC, then you will skip this step.
  • Answer all of the assessment questions, ensuring that your responses are supported by your resume and documents.
  • In some cases, documents brought over from USAJOBS® will not be automatically linked within our system. In these cases, the system will display any unlinked documents on the left side of the page with an action control to manually attached the document. Click on the action button and follow the on-screen prompts to ensure your unlinked documents are attached.
  • After reviewing your submission in the final step, click "Submit Application" located at the bottom of the page. If you leave the application before clicking "Submit Application," your application will not be transmitted to our servers. Upon clicking "Submit Application", you will be greeted with, "Thank You! You have successfully submitted your application."
  • Your application, including any supporting documents, must be received by 11:59 p.m. EST on the closing date of this announcement.

    We strongly encourage you to apply online. If you experience any difficulties with the online application process or are experiencing a significant hardship that hinders your ability to apply online, then you may contact either the HR Helpdesk at (912) 267-2289 or e-mail [email protected] Monday through Friday between the hours of 7:30 a.m. to 4:30 p.m. EST (excluding federal holidays). When e-mailing, please include the vacancy announcement number in the subject line.

    If you encounter an error with a corresponding code during the application process, contact the Monster® Government Solutions Helpdesk at (866) 656-6831 or via e-mail at [email protected] Monday through Friday between the hours of 7:00 a.m. to 7:00 p.m. EST (excluding federal holidays).

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    Agency contact information Laverne McGary

    [email protected]


    Please apply on-line
    Glynco, Georgia
    United States

    Learn more about this agency
    Next steps

    Your application will remain on-file and "active" for the duration of this announcement. Managers may request applications from this announcement that meet the desired training topical area, work schedule, and duty location of their vacant position(s). If your application meets these parameters, then it will be made available for review by the requesting manager. HR will verify your qualifications and eligibility for consideration. The status of your USAJOBS® account will be updated upon receipt of your application but will not receive subsequent updates throughout the process. You will be contacted via e-mail if you are selected for an interview.

    Read more
  • Fair & Transparent
    Fair & Transparent
    The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
    Equal Employment Opportunity Policy

    The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
    • Equal Employment Opportunity (EEO) for federal employees & job applicants

    Read more Reasonable Accommodation Policy

    Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

    A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

    Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
    • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
    • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
    • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

    You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

    Learn more about disability employment and reasonable accommodations or how to contact an agency.

    Read more Legal and regulatory guidance
    • Financial suitability
    • Social security number request
    • Privacy Act
    • Signature and false statements
    • Selective Service
    • New employee probationary period

This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.
Federal Law Enforcement Training Centers
Full time
Orlando, Florida, US