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Specialist, Technical Network

Req Id: 193690 


Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE —  Canada’s largest and fastest wireless network.

The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.


Bell is looking to hire an Advisor to support for Bell Canada’s Managed Cisco IP Telephony Service. 


Works closely with 3rd line service teams, IS/IT and CSE Community.  Individual must have a combination of excellent technical, leadership and customer service skills.


Job Duties and Accountabilities:

  • Act as technical leader and coach for Large Enterprise customers deploying thousands of VoIP lines across Canada, U.S.A., UK and China (over 150,000 users already deployed)
  • Act as subject Matter Expert for supported IP Telephony services and technology, providing support to marketing and service teams
  • Manage technical bridge and coordinated SMEs in order to resolve the issue as quickly as possible
  • On-call rotation
  • Manage vendor relationship order to resolve the issue as quickly as possible
  • Is engaged in day to day service assurance
  • Maintain personal certification levels to meet vendor requirements
  • Develop network test plans, perform testing in labs, and identify technical and operational issues to management.


Critical Skills and Competencies:

  • Excellent oral, written and customer facing skills in English
  • Professionalism at all times, with strong customer focus
  • Advanced IP Telephony/Routing and Switching experience and certifications
  • PC proficient with intermediate skills in MS Office (Excel, Powerpoint, Word, Visio, Access and Project)
  • VMware – UCS functional components
  • Minimum 3 years experience supporting majority of the following technologies:
    • CallManager 8.x,9.x, 10.x
    • Unity Connection 8.x,9.x,10.x
    • MeetingPlace
    • CER 8.x,9.x,10.x
    • UCCX 8.x, 9.x, 10.x
    • Unified Computing System (UCS) – C-series / B-series / BE6K / BE7K
    • Session Border Controller like Cisco CUBE or ACME Packet
    • MGCP, H323 and SIP Protocol
    • ISR gateways (28xx, 29xx and 44xx)
    • UCS Manager
    • Telepresence/Video Conferencing Solutions


  • Ability to work independently with minimal direction, and able to succeed in a rapidly changing environment.
  • Strong presentation skills with the ability to communicate complicated network technology and designs to audiences with various technical backgrounds.


Certifications and others skills:

  • CCVP / CCNP Voice / CCNP Collaboration Voice Certification
  • CCIE Voice / CCIE Collaboration certification
  • MCSE Certification
  • Advanced skills in Windows, Unix and Linux operating systems.
  • 2 or more years of experience supporting IP Telephony customers.
  • Knowledge on:
    1. VMware
    2. Linux (OS)
    3. Windows (OS)
    4. Calabrio AQM / WFM
    5. Visual Basic
    6. Power Shell


Working Conditions:

Regular work week plus rotation on 7x 24 hour Duty Manager Coverage



Bilingualism is an asset (English and French)


Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Application Deadline: 04/20/2018

Please apply directly online to be considered for this role.  Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: Canada, ON, Mississauga

*LI-CL1 #Feature TC:ITN

Full time
Mississauga, 08, CA