Research & Resolution Rep III

Job Location: United States : Iowa : West Des Moines  


Role Value Proposition: 

Never has there been a more exciting time to be part of MetLife! As a company, we have set an ambitious goal to become world class…and we are well on our way. We’re changing the way we work and creating the future together.


Key Responsibilities:  

  • Researching simple to complex scenarios and handling highly escalated situations. 
  • Act as a liaison between annuity operations and agents and clients, coordinate corrections through core processing units, and communicate the resolution to our customers.
  • Submit corrections to be processed by core processing units, and communicate resolution and expectations to internal and external customers.
  • Identify root causes and trends
  • Demonstrates problem solving and organizational skills
  • Special projects to be determined as needed


Essential Business Experience and Technical Skills:



  • Customer service experience
  • Strong phone, customer service and communication skills


  • High School Diploma
  • Series 6 designation
  • 3 or more years of customer service experience
  • Annuity experience





Business Category

Global Operations – Service Issue Resolution Team


Number of Openings




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 97137 

Full time
West Des Moines, Iowa 50266, US