Multi Subscriber Discount (MSD) Consultant

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

 

In this role, you will be a Wireless Multi Subscriber Discount (MSD) product and service expert that will analyze customer needs, offer customized solutions, and most importantly provide world-class end-to-end service that will enhance each customer’s experience. We are looking for MSD Consultants to start on Monday, May 28, 2018.

 

Are you analytical, detail oriented, and enjoy solving problems? Do you have a passion for delivering exceptional customer service? Are you committed to ensuring each call is resolved during the first interaction?  If so, you should consider a career with us today! 

 

Responsibilities: 

 

  • Perform account management for Small Business and Consumer Wireless accounts with corporate agreements (MSD) that are individually liable for their account.
  • Support the Corporately Reimbursed Affinity pricing and Employee verification (EVP) programs
  • Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
  • Deliver reliable solutions to our customers with a sense of urgency and sound judgment
  • Drive the retention of Rogers products and services by consistently assessing our customers changing needs.
  • Embrace change in a fast-paced, performance driven team environment
  • Ensure pricing and information is correct, accurate, complete, and in compliance with company policy
  • Work with customers, and internal groups to identify and resolve issues within agreed service levels
  • Meet personal performance measures including: service levels; quality assurance, minimal error rates; issue resolution times; reporting; and internal and external customer satisfaction
  • Maintain knowledge of the Rogers products and services

 

Minimum Qualifications: 

 

  • Business acumen; able to communicate well with business partners and internal departments
  • Business account, customer service, sales, or relationship management experience an asset
  • Excellent knowledge of: SGI, Vision21, OE/OM, AS400, Siebel and other RTI tools an asset
  • Computer skills proficient in Microsoft Outlook and Microsoft Excel
  • Excellent interpersonal skills
  • Able to effectively communicate both written and verbally
  • Able to work independently and as part of a team
  • Excellent time management and prioritization skills including the ability to multi-task
  • High level of attention to detail and excellent follow up skills
  • Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand 

 

Preferred Qualifications: 

 

  • Bilingual (English and French) is considered an asset
  • Experience in a telecommunications role
  • Post-secondary diploma/degree an asset 

 

Challenging Work, Rewarding Careers: 

 

  • Competitive base salary + performance based commissions
  • Comprehensive benefits program
  • Employee discount on Rogers products and services
  • Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)
  • Career pathing & organic growth opportunities
 Schedule: Full TimeShift: VariableLength of Contract: Not Applicable (Regular Position)Work Location: 8200 Dixie Road (101), Brampton, ON Travel Requirements: NonePosting Category/Function: Call Centre Operations & Customer Service / SalesRequisition ID: 119429 WHY ROGERS? As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow. We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work: 
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
 Why Rogers?  Because your tomorrow inspires our today. What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at [email protected] to begin a conversation about your individual accessibility needs throughout the hiring process. Posting Notes:  Call Centre || Canada (CA) || ON || Brampton || None ||

 

Company
Rogers
Posted
04/06/2018
Type
Full time
Location
Brampton, 08 L6T 0C1, CA