Network Analyst Advisory 2 - Toronto, ON


Requisition ID: 24655

Join the Global Community of Scotiabankers to help customers become better off.

Purpose of Job

The incumbent provides systems level support for Scotiabank's production critical voice infrastructure, implementation, support and user acceptance on a global scale.

Oracle voice routing and multi-vendor solution interoperability is a strong nice to have.


This support comprises of technical assistance to users, resolution and prevention of problems in a 7x24 production environment, root cause analysis, systems capacity planning and recommendation of solutions to overcome resource constraints, systems level software installation and updates.


This incumbent is also responsible for implementing new projects and new technology which will require liaison with other departments to succeed.


The incumbent will have strong knowledge in the following areas: Traditional and SIP PSTN telephony, Cisco CUCM/Unity Connection/CME solutions, Oracle voice routing and multi-vendor solution interoperability.      


Key Accountabilities


• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Manages the purchase, installation, and support of unified communications infrastructure equipment and applications. 

• Responsible for evaluating current systems for capacity, performance, currency and security.

• Manages multiple tasks concurrently. Works on complex problems where analysis of situation requires in-depth evaluation of various factors.   Escalates more complex problems to management.  Provides second and third level support.

• Plans large scale systems projects through vendor comparison and cost studies. These projects could require the individual to travel both to both domestic, US and international locations.

• Devises course(s) of action that may fall outside of procedural and policy guidelines and standards and makes recommendations.

• Provides work leadership, coaching and training to other team members and business partners.

• Supports the bank’s technology infrastructure by participating in after hour’s support with the expectation of receiving notification of critical system outages outside of business hours and to take appropriate steps to restore service.

• Maintains working relationships with key customers, clients, suppliers and contractors.

• Understands the departmental objectives and Division technology strategies. Keeps current on rapidly changing technology trends.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.


Functional Competencies

A working knowledge of telephony infrastructure hardware configuration and support including:

• Strong working knowledge of Cisco CUCM/CME solutions

               • Troubleshooting and diagnostic tools such as RTMT

• Strong working knowledge of Oracle SBC/ECB

               • Troubleshooting and diagnostic tools such as EOM and Nemo

• Strong understanding of traditional and SIP PSTN connectivity

• Good working knowledge of Cisco UCCX

• Good working knowledge of TCP/IP networking and voice routing

• Proven ability to manage and deliver projects on a compressed timeline with quality is required

• Experience with MS SQL and database management principles is an asset

• Experience with Legacy Nortel and Avaya telephony systems is an asset.

• Experience with virtual server environments (VMWare) is an asset.

• Cisco (i.e.: CCIE, CCNP voice) and/or Oracle (Acme Packet) certification is an asset

• Requires a minimum of five years of job related experience and possess problem solving, analytical and proactive problem-solving skills.

• Excellent communication skills, both verbal and written.



Location(s):  Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Full time
Toronto, 08, CA