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Dispatch Associate

Req ID: 107592 

Entity: AMR 

Job Title: Dispatch Associate  Location:  Gulfport, MS   Req #: 107592   Reports To: Communications ManagerPosting End Date      Department: Communications   FLSA Status: Non-Exempt POSITION SUMMARY: The Dispatch Associate functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher Associate will offer pre-arrival instructions as indicated. Essential Duties and Responsibilities:
  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
  • Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
  • Responsible for generating applicable reports and checking for accuracy.
  • Other duties as defined by the formal job description


Minimum Qualifications:

  • Demonstrated technical knowledge pertaining to communications equipment.
  • Superior verbal communication skills.
  • Must successfully complete an AMR-approved Emergency Medical Dispatch training program within 12 months of assuming position and obtain EMS Telecommunicator’s Certification through State Board of Emergency Telecommunicator’s Standards and Training (BETST).



  • At least one year of experience as an EMS or public safety dispatcher desired.
  • System Status Management experience preferred.


Knowledge and Skills:

  • Basic computer skills.
  • Ability to record, transmit, and report information accurately.
  • Ability to efficiently utilize all equipment assigned to him/her and manage multiple tasks simultaneously.
  • Must meet minimal competency scores on exams designed to measure proficiency in spelling, grammar, clerical skills, EMS knowledge, computer skills, typing, recall and other telecommunicator skills.

We are an EOE/AA employer and AMR selects the best individual for the job based on job related qualifications, regardless of race, color, sexual orientation, national origin, gender, age, veteran status, ancestry, marital status, or disability.



Full time
Gulfport, Mississippi 39503, US