Customer Contract Compliance Analyst

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

 

Job Summary

Responsible for performing detailed customer audits that determine if a customer is within contractual terms, calculate Early Term Fees if applicable and track to resolution. Analyst also scopes disconnect, researches services, analyzes contracts, and ensures accurate billing. Responsible for working Early Terminations according to volume, managing assessments from start to finish and ensuring all outstanding issues have been reconciled. Takes ownership and accountability of any billing disputes related to Early Term Assessments and communicate results to stakeholders.

Job Description

  • Research services, related orders, MSAs and any amendments to provide an Early Term Liability Estimate.                                                                             
  • Extract data from contract management, provisioning and billing systems for analysis.                                 
  • Audit and evaluate customer’s invoices, contracts, and orders to ensure revenue (ETL) is billed appropriately and adequate margin is obtained. Accurately interpret standard and non-standard contracts. Implement new audits and metrics as the business changes.
  • Optimize database including query development and warehousing to transform large volumes of data into actionable audits                                                                                                                                                   
  • Support ad-hoc requests, reports and projects. Participate in operational reviews with stakeholders.        
  • Coordinate with Margin Assurance, Carrier Relations and Commercial Services Groups as needed to assess/validate third party liability. Proactively work with Sales, Account and Disconnect teams and customers to ensure accuracy of ETL.
  • Manage lifecycle of Early Term Liability assessments. Document processes.
  • Coordinate with Margin Assurance, Carrier Relations and Commercial Services Groups as needed to assess/validate third party liability. Proactively work with Sales, Account and Disconnect teams and customers to ensure accuracy of ETL.

Qualifications

  • Bachelor's Degree or equivalent with 2-4 years of experience or 1 year of experience with a Master's Degree.
  • Good problem-solving skills and ability to methodically work through complex issues.
  • Excellent ability to effectively generate cross-departmental cooperation between operational groups, business product units, process and systems professionals.
  • Ability to conduct detailed data analysis. Microsoft Office suite (Excel with Analysis Tool pack functions, pivot and chart wizards; PowerPoint; Word; Access; Project) and other reporting and data analysis tools. Telecom network experience preferred.
  • Understanding of Revenue or Margin Assurance principles.
  • Understanding of Telecom OSS/BSS environments.
  • Experience with MS SQL BI Suite (Enterprise Manager, SSIS, SSAS, SSRS).
  • Experience in various reporting tools (SSRS, Crystal Reports, MicroStrategy, Business Objects, Brio, etc.). Demonstrated ability to work in a fast paced, constantly changing environment.
  • Experience with process mapping preferred.
  • Excellent judgment and decision-making capabilities.
  • Product knowledge preferred.

Education

Bachelors or Equivalent

Alternate Location: US-Colorado-Broomfield

Requisition #: 187707

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Company
CenturyLink
Posted
04/06/2018
Type
Full time
Location
Broomfield, Colorado 80021, US