User Support Specialist

Req ID: 16915 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a User Support Specialist to join our team in Atlanta, Georgia (US-GA), United States (US).

 

 

  • Review and analyze the effectiveness and efficiency of the existing ERP system and develop strategies for improving or further leveraging this system
  • Resolve problems, provide technical support, research and answer questions related to the ERP system
  • Provide technical support, software management, and application troubleshooting for enterprise-class business systems and web-enabled applications in Linux, UNIX, and Windows environments
  • Evaluates system potential by testing compatibility of new programs with existing programs
  • Respond to end users’ incidents and service requests within the agreed SLA (Service Level Agreements)
  • Document operating procedures and technical support material, prepare detailed step-by-step work instructions for each process and update procedures as processes evolve.

 

Basic Qualifications:

  • At least ten (10) years of experience providing technical support, software management, and application troubleshooting for enterprise-class business systems and web-enabled applications in Linux, UNIX, and Windows environments
  • At least five (5) years of experience developing and delivering technical guides and training courses.

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 

Company
NTT Data, Inc.
Posted
04/06/2018
Type
Full time
Location
Atlanta, Georgia 30301, US