Disability Claims Manager

Alternate Locations: Omaha, NE (Nebraska)

Relocation assistance is not available for this opportunity.

About The Company

Led by over 9,000 employees  – including you –  Lincoln Financial provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Ranked #223 on the Fortune 500 list, #24 by assets, Lincoln offers a diverse range of financial services and solutions to over 17 million customers with a strong focus on four core business areas –  Life Insurance, Annuities, Retirement Plan Services and Group Protection.

The Role


As the Manager, LTD Claims you will manage the claims processes for the Long Term Disability Claims team to ensure results.  You will be responsible for ensuring the fair, ethical and timely management of all areas of responsibility.


Functional Responsibilities


Consultation and Analysis

  • Provides technical direction to claim team members on claims adjudication for LTD Claims.

  • Ensures all LTD claims eligible or ineligible for payment conform to quality, production standards and specifications.

  • Ensures claims processing is consistent with applicable policies, regulations, procedures and department guidelines for the claims organization.

  • Identifies process inefficiencies and cost reductions. Develops and recommends mitigation plans.

  • Maintains current and emerging accounting/financial reporting regulatory rules and requirements assess the impact, and collaborates with management to incorporate new trends and developments in current and future strategies.


  • Identifies and communicates claims trends and issues to management.

  • Develops and maintains close customer ties, articulates customer needs, keeps priorities in focus with the desires and expectations of the customer.

  • Collaborates with sales offices to ensure effective service delivery of claims for LTD.

  • Makes presentations to brokers, employers, potential and existing clients.

  • Builds effective working relationships with internal and external customers to include brokers, employers and clients.

  • May fulfill a leadership responsibility to the team by coaching/mentoring staff and setting a strong example of an ethical and committed employee of our organization.

  • Supports and enhances departmental organizational capability by collaborating with management to positively influence changes within the claims organization.


  • Manages the claims process for LTD ensuring accurate and timely claim management.

  • Manages LTD claims team including ensuring workloads are appropriately balanced among team members.

  • Approves and makes claim management related financial decisions consistent with company guidelines for claims organization.

  • Manages and responds to escalated issues and concerns for assigned area(s) of responsibilities.

  • Monitors and evaluates overall metrics for team productivity and takes appropriate action to meet or exceed standards.

  • Reviews regular quality audits of LTD claim team members work, analyzes results and counsels staff to bring work to or above standards.

  • Builds organizational capability within the claims team including sharing technical expertise and coaching team members.

  • Ensures that top talent is hired and retained.

  • Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.





  • 4 Year/Bachelor's Degree or equivalent work experience (4 yrs of experience in lieu of Bachelors)



  • 5 + yrs of experience in disability claims the directly aligns with the specific responsibilities for htis position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience

  • A demonstrated track record of consistently meeting and/or exceeding performance expectations

  • Possesses a bias for action and avoids workplace distractions

  • Drives performance targets to completion




This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.


Lincoln Financial
Full time
Omaha, Nebraska 68046, US