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Lighthouse Insurance group, an Alera Group Company is seeking a Account Manager to join our Commercial team in Grand Rapids, MI.  

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  

If that is what you’re looking for, this is your chance to be part of an amazing organization!

About Lighthouse, An Alera Group Company

Established in 1995, Lighthouse is a full-service insurance firm serving communities throughout Michigan. We are proud, trusted insurance experts empowering our clients to live confidently knowing the Lighthouse Team is behind them. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.

Why Work Here?

We maintain a unique model of collaboration at a local and national level enabling employees to learn, grow, and make a positive impact. We focus on listening generously, speaking straight, and building each other up through mutual accountability and shared success.    

An Account Manager will work as a critical member of the Client Team by working alongside Account Executives and a Team Lead in managing the submission and proposal processes on new and existing clients. An Account Manager will retain clients by developing strong relationships built on the highest degree of customer service and technical know-how, and by delivering proactive services. A successful Account Manager will increase agency revenue by recognizing client needs and providing them with advanced technical solutions.

• Manage renewal and proposal processes
• Develop and maintain strong underwriter relationships
• Negotiate, on behalf of the clients, with carriers and other service providers
• Engage clients and prospects in gathering and preparing renewal information
• Prepare documents and attend client meetings
• Conduct open enrollment meetings as needed
• Assist clients in reporting claims and throughout the claim process as needed
• Assist with claim follow-up and oversight for clients
• Perform insurance policy, coverage, and exposure reviews
• Handle day-to-day service requests (sensitive administrative tasks)
• Master internal client management systems including Benefit Point and Employee Navigator
• Strengthen client relationships through social engagement
• Identify and assist in developing cross-selling opportunities
• Assist in training entry-level team members
• Perform projects and tasks as delegated by Account Executive and Account Team Lead
• Build positive relationships with other associates
• Be willing and able to work for and communicate with others to achieve a common goal
• Use internal network appropriately to achieve goals
• Obtain Michigan insurance license and keep current at all times
• Keep up-to-date on industry developments and practices
• Work closely with carriers and utilize them as knowledge resources
• Create and maintain a positive work environment – build trust, open communication, creative thinking and cohesive teamwork
• Support Lighthouse Group culture through leading by example

• Business experience or related college degree
• Minimum of 3 years of experience in Benefits Administration or Human Resources
• Demonstrated ability to collaborate with diverse individuals.
• Refined verbal and written communication skills.
• Strong presentation skills.
• Strong proficiency with strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Holds or willing to obtain Michigan insurance license and complete continuing education requirements as needed

Compensation Structure
• Competitive base salary
• Monthly phone allowance

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

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