Posted 3 days ago
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Description
A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visitamplify.com.
Amplify is seeking an Order Fulfillment Coordinator (Contractor) to join the Business Operations team. The Order Fulfillment Coordinator will work cross-departmentally to ensure orders have been successfully processed and received by our vendors. This position includes order entry and administrative duties with oversight into shipping and tracking of orders to ensure orders are processed in accordance with the organization's customer service standards. The position will work through data entry, email monitoring, reporting, and various other duties as required to ensure the workload is appropriately dispersed and managed. Data entry skills with Excel and some customer interaction required. Salesforce and ERP experience is a plus.
Responsibilities:
Perform Order Fulfillment duties such as processing order exceptions, sample orders, single and multi-site orders. Liaison between our vendors and internal employees.
Prioritize issues in accordance with their severity and Service Level Agreement (SLA).
Participate in training for relevant technology and products including networking, hardware and mobile device management.
Interpret instructional and technical documentation.
Contribute to the continual improvement of team training programs, ticketing process, and best practices.
Basic Qualifications:
Bachelor's degree in Business or a related field
Proficiency with office software including Google products (docs, sheets) and Microsoft products (Excel, Word)
Experience using a variety of operating systems with knowledge of networking, connectivity, and internet protocol
Customer service experience in a fast-paced, professional work environment
Preferred Qualifications:
Experience using Salesforce and Netsuite/ERP software
Ability to efficiently complete multiple projects simultaneously while maintaining acute attention to customer care and details
Instructional and technical writing experience
Compensation:
The hourly rate range for this role is $20.00-$25.00.
We celebratediversityand are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from adiversecandidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.
