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Entry Level - Customer Service x 3

Hays | sydney (central business district), new south wales, AU

Posted 17 minutes ago

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Huge opportunity to build a career in customer service or insurance, in a rapidly growing tech-travel insurer!

Your New Company:

An online travel insurance company that has won multiple awards for its excellent services. Due to rapid growth, they are currently looking to expand their customer service team following the pandemic. If you share our passion for travel and providing exceptional customer service, we encourage you to apply today to become a part of a fantastic organisation.

Your New Role:

  • You will be the first point of contact for all new and existing customers in relation to any travel insurance enquiries, giving fantastic customer service.
  • Up-selling and cross-selling products/services by means of creating a great customer service experience
  • Handling high volumes of online chats and emails with outbound follow-up calls too
  • Sharing knowledge and expertise on products and services
  • Meeting compliance and exceeding targets and KPI's
  • Comprehending their product offerings and accurately conveying policy wordings (PDS) in a compliant manner to ensure travellers have a complete understanding of their coverage.

What You'll Need to Succeed:

  • Ideally, you would come from a customer service background, ideally contact centre, or travel insurance, however most importantly, the right attitude.
  • Bubbly fun personality, team-orientated with a strong desire to learn and grow within the company
  • You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer.
  • PR or Citizenship as this is a permanent full-time position.

What You'll Get in Return:

  • Fantastic opportunity to develop and grow with great leaders and a fantastic team culture. Huge scope to build your career in business, progressing within customer service or other areas of the business
  • Start your new role in a brand-new office in the CBD
  • The Monday to Friday hours are currently standard business hours, operating between 9am to 5.30pm. Extended operating hours will increase to 0800-2000 and 1-2 Saturdays per month in the future, creating additional opportunities for you to earn loadings/penalties and increasing your salary.
  • Excellent salary of $60-$65k + super depending on experience
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