Duty Manager Marriott Job Number 24048154 Job Category Rooms & Guest Services Operations Location Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members' journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years' experience in loyalty/guest relations/guest recognition or related professional area. OR • 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Marriott Loyalty Program • Leads and mentors other team members on Marriott's Bonvoy Loyalty Program. • Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions. • Adjusts Elite Member status when necessary according to established guidelines. • Partners with Head Connector to update, appoint and activate connector team on property. • Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott's Bonvoy Loyalty Program. • Promotes positive relations with Elite members by anticipating their needs and promptly responding to them. • Monitors, responds and routes Elite members' comments to the appropriate department when necessary. Maintaining Elite Appreciation, Guest Services and Front Desk Goals • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Assists with energy conservation efforts by monitoring compliance during property tours. Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support • Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention. • Sets a positive example for guest relations. • Helps employees to provide excellent customer service. • Assists in coaching and providing feedback to associates. • Maintains high visibility in public areas during peak times. • Provides immediate assistance to Elite, Cobalt and redemption stay members as requested. • Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Maintains knowledge of all hotel features and services, room types, rates special packages and promotions. • Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities. • Maintains complete knowledge of all hotel and departmental policies and procedures. • Monitors security of public areas of the hotel. • Conducts pre-shift meetings to review and share information pertinent to daily business with other team members. Leading the Team and Conducting Human Resource Activities • Provides guidance and direction to subordinates. • Assists as needed in the interviewing and hiring of other team members. • Monitors effectiveness of departmental staffing guide. • Provides training, development, professional discipline, and positive support for all employees within the department. • Administers performance evaluations for all employees within the department. • Facilitates departmental strategic planning meetings. • Direct the performance of staff and follow up with coaching and guidance to praise or make corrections Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Melbourne, Victoria, AUPosted 2 days ago Operations Manager. Marriott Job Number 24054823 Job Category Rooms & Guest Services Operations Location Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Operations Team • Ensures that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Ensures that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Operations Function(s) • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience • Provides excellent customer service by being readily available/approachable for all guests. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with GM & RD. • Ensures a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Ensures orientations for new team members are thorough and completed in a timely fashion. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Melbourne, Victoria, AUPosted 2 days ago Rooms Division Manager. Marriott Job Number 24050880 Job Category Rooms & Guest Services Operations Location Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Verifies that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. • Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience • Understands the brand's service culture. • Provides excellent customer service by being readily available/approachable for all guests. • Strives to continually improve guest and employee satisfaction. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). • Verifies that a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Strives to maximize the financial performance of the department. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Verifies that orientations for new team members are thorough and completed in a timely fashion. • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Celebrates successes and publicly recognizes the contributions of team members. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Sydney, New South Wales, AUPosted 3 days ago Event Sales Executive. Marriott Job Number 24053978 Job Category Sales & Marketing Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management NATURAL TALENT Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. W Sydney, situated waterfront and centre in Darling Harbour, is now casting for a vibrant Event Sales Executive, responsible for conversion, contracting and closing of meetings, conferences, groups. incentives, events, and exhibitions. From initial handover of the enquiry from the proactive sales team to conversion and onward seamless transition to the Event Planning team, to reach maximum profitability and client satisfaction, in line with W Hotels and Marriott International's brand standards sales & marketing team with a reporting line to the Catering and Events Leader. This is an exciting and unique opportunity to join W Sydney. The successful candidate will have prior experience in Group, Catering, and MICE markets and a keen enthusiasm for continuous learning and advancement while possessing excellent verbal and written communication skills and high attention to detail. CORE RESPONSIBILITIES With support from the Catering & Events Leader, the primary responsibilities of the Event Sales Executive include: Representing the W brand in all sales activities in line with W Hotels and Marriott International's corporate strategies. Responds to incoming events and catering opportunities for the hotel. Qualifies and solicits new events and catering business to achieve personal and hotel revenue goals. Closes the best opportunities for the hotel based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close business and negotiate contracts. Generate proposals and contracts in correspondence with clients. Interacts effectively with sales, kitchen, vendors, catering associations and other hotel departments to ensure guest satisfaction. Develop a close working relationship with operations to ensure client satisfaction through the event. Executes excellent customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the client by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Undertake and arrange Insider Tours for clients as required. Be fully versed across all relevant Marriott International loyalty programs to maximise business opportunities for W Sydney. Performs other duties including reporting, as assigned, to meet business needs. Attend weekly PACE meetings and any other required meetings for key internal stakeholders and ensure well versed in all enquires they are managing. Establish and maintain strong working relationships with partners, suppliers, and vendors. TALENT PROFILE Education & Experience Required High school diploma or GED; two years of experience in the event management or related professional area. OR One year degree from an accredited university in Hotel and Restaurant Management Hospitality, Business Administration, or related major and at least one year experience in the event management or related professional area required. Possess excellent verbal and written communication and Microsoft Office skills, and a strong attention to detail. Ability to work in a fast-paced environment with strong time management and interpersonal skills. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Sydney, New South Wales, AUPosted 3 days ago Hotel Accountant (Full Time) Marriott Job Number 24057701 Job Category Finance & Accounting Location The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management The Tasman, a Luxury Collection Hotel in Hobart, is part of Marriott International Hotels and Resorts, located just steps from Hobart's waterfront and the city's top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination. The Opportunity We are now inviting applications for an experienced Hotel Accountant (Full time) to support day-to-day operations of the Finance team and the business, in conjunction with the Director of Finance. Provide high level financial support and ensure compliance with all finance related procedures. Lead financial analysis and reporting, assist, and manage, where required, in budgeting/forecasting, audit and control, asset and liability reconciliation and working capital and cash control to achieve efficient, effective and economic outcomes for the hotel. About You Minimum of 3 years' experience working in a similar role is essential, preferably hospitality/hotel industry Degree in Finance or related business discipline Complete month end Journal entries and accrual process Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing and payroll reports and tables. Prepare, review, reconcile and issue bills, invoices and account statements according to company procedures. Practice effective balance sheet management and ensure reconciliations are completed monthly in line with hotel and Marriott policy Prepare and lodge monthly GST, Payroll tax returns and withholding tax payments, cash flow forecast. Excellent stakeholder management and communication/influencing skills Strong organizational, planning skills is a must Proven experience leading and coaching a team and building a strong culture Rigorous commitment to accuracy and attention to details Integrity and professional Experience with a variety of hotel systems Full working rights in Australia To Apply Please apply through Marriott Careers now. Shortlisted candidates will be contacted directly. Rewards for work, benefits for your lifestyle You will join a supportive, progressive and highly experienced team You can be part of something unique – a rare opportunity to join Marriott's first Luxury Collection Hotel brand A variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide Vast career and learning and development opportunities A generous Incentive program to compliment your salary Wellbeing programs and initiatives Enjoy a relaxed lifestyle with easy access to world-class events like Mona Foma, Taste of Tasmania and Sydney to Hobart yacht race (just to name a few) Shortlisted candidates will be contacted directly. Connect your passions with a rewarding opportunity. Shortlisted candidates will be contacted directly. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Hobart, Tasmania, AUPosted 10 days ago