Service Manager Symbio Symbio is a software company revolutionizing global communication. Our platform offers a comprehensive communication stack, spanning carrier infrastructure to enterprise collaboration, serving diverse Asia-Pacific regions. Combining telecom and software expertise, we drive the evolution of modern communication.
Symbio operates under the Aussie Broadband Group, a rapidly expanding technology services provider with a market capitalization exceeding $1 billion (AUD), listed on the Australian Stock Exchange (ASX: ABB).
Job Description The Service Manager, role is to deliver service excellence for our CPaaS customers through the demonstration of expert relationship management (internal and external) and operational knowledge throughout the service lifecycle. You will be responsible for adhering to the Service Management framework, owning the responsibility for the operations and effective implementation of the Service Management processes and procedures to include escalation, incident resolution, communication and documentation.
The Service Manager, will perform a pivotal role in differentiating the customer experience from competitor offerings in the market by working with customers to align business and systems processes with the aim of achieving optimal efficiencies across the board with a strong focus on our key and strategic customers.
What you'll do as a Service Manager: Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions Developing and implementing service strategies to enhance customer experience and meet service objectives Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions Point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner. Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving Qualifications What you'll need to succeed: 3+ years of experience in service management or a related role, within the Telco and or IT Operations industry Tertiary qualifications in a related field Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders Experience with ULL, NBN, ADSL and VoIP technologies Experience completing Business Requirement Statements Understanding of the development and delivery of post implementation controls. Experience in presenting to senior business managers and executive managers. Experience in running effective workshops. An understanding of Financial Management practices An understanding of Call Centre and Operational team performance metrics including Customer Experience measures What's it like to work here?
We strive for a healthy, inclusive, and flexible workplace. We nurture diversity, continuous learning in the latest technology and thinking. Innovative benefits include parental leave for mums and dads, remote working, and a comfortable, fun working environment with social events, prayer rooms, pool tables and fully stocked bar!
If this sounds like the next great step in your career, we'd love to hear from you.
Apply Now! Symbio is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks. No recruiters please Additional Information Life at Symbio ymbio (ASX: SYM) is a software company changing the way the world communicates.
Symbio brings together everything needed to deploy and manage modern communication services. Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.
Symbio's products power calling and messaging for government and enterprise, software platforms, global telecoms, and much more.
Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 500 staff worldwide. Symbio was founded in Sydney in 2002 and is listed on the Australian Stock Exchange. Sydney, New South Wales, AUPosted 3 days ago Business Development Manager. Justified Talent Pty. Limited Computer One is a multi-disciplinary IT service provider skilled in the delivery of Managed IT services and Project IT services. The company has a client footprint across the Eastern seaboard but works around the Pacific Rim to produce IT outcomes for clients that push the boundaries of deliverability. Computer One provides a one-stop-shop service for all aspects of IT, from a highly responsive service desk to ensuring 24x7 availability of software, network security, data carrier management, VoIP phone systems, infrastructure as a service and disaster recovery. With a reputation for delivering on-time, on-budget and talking in plain, easily-understood terms, Computer One is the trusted and reliable business partner for many well-known brands. And this is your opportunity to lead the sales charge of this well-established and well-respected MSP, working from your choice of Brisbane, or Sydney. Who are you? A mature solution-sales person - who will gain the attention of business owners and senior executives by their sheer presence? Well-networked and comfortable approaching that network to present Computer One's concept? A quick learner, with an above-average capacity to persuade through verbal communication? Visionary with high 'motivational intensity' and self-discipline? A good listener as well as 'presenter'? Very sociable and adept in social settings? A quick, creative thinker who can adapt their sales pitch to the situation? Not easily misled by smoke screens as objections? Action-oriented with an intent to encourage forward momentum of prospects? A solution-seller, primarily? A willing team player who interacts well with other specialists? Someone who sees the world objectively? If that's you and you have 5+ years of ICT solution selling experience, we'd love to chat! The gig? Quite simply, you're going to be selling Managed Services, Projects Services, Management Consulting, Application Development, IT Hardware and Platforms. So your day-to-day comprises: Researching organisations and individuals online via a multi-platform approach - eg. LinkedIn, Social Media, industry publications, etc., to identify new leads and potential new industries; Attending networking meetings and events to make connections and showcase Computer One's purpose and offer; Contacting potential clients via LinkedIn, email, phone, to establish rapport and set up meetings; Establishing rapport and relationship via engagement with the prospects to assist them in growing their business or meeting their current challenges; Promoting the Computer One service offer; Exploring new ways to open up new markets, contacts and organisations that can leverage you into new networking environments; Developing bespoke proposals, with the assistance of the tech/dev team; Presenting & closing; Initial embedding of the client and project management. Why would you? James Walker, Computer One's founder and managing director provides a workplace that is fast-paced, with talented people that are there to improve themselves and the business. They believe in what they do and the difference it makes to their clients. Near enough is not good enough and James will challenge you to develop your skills, to be the best version of yourself, and provide every opportunity possible to be able to do that. The opportunity provides training, flexible working arrangements, and great in-house support. Salary is $140K and OTE will see you add another $80K-$120K, realistically. BONUS!! If you land this gig, we will pay for you to undertake a 6-week "Prospecting Outbound Workshop", facilitated by Australia's leading expert in social selling, Mark McInnes. He will help you absolutely fill your pipeline using the latest methods that buyers actually appreciate. We want you to be successful! Interested? You know you are, right? So, why not go ahead and click on Apply Now, build your profile in our platform, complete a short 10-minute self-assessment that tells us a bit about your nature and we'll be in touch? No need for a Cover Letter or a Resume. Computer One is an Equal Opportunity employer and we encourage both female and mature-aged applicants as equally as all other suitably experienced individuals to apply. Every application will be acknowledged and every applicant will learn the outcome of their application. #J-18808-Ljbffr Brisbane, Queensland, AUPosted 3 days ago Customer Service Specialist - Apia. Suncorp Group Limited Take the next step. Be part of something bigger at Suncorp. We're seeking passionate individuals to join our team in Adelaide as an Apia Specialist. Commencing on Wednesday 1 st May 2024 we want you to join our dedicated team of specialists and embark on a journey where your skills make a difference. As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle. We want to help them protect their today and tomorrow and it makes us feel good helping them. These roles are permanent full-time roles across Monday to Friday with a start window of between 7.30am-10.30am . Additionally, you will benefit from a 7-week, full-time onsite training program, ensuring you are fully equipped for success from day one. Following your successful training and probationary period (3 months) in line with demonstrating competency in the role you will have the opportunity to explore work from home, which includes weekly requirements to attend the office. What you'll do Take inbound calls regarding multiple insurance products Providing information on the products available and identifying the appropriate policy to meet the customers' requirements Deliver a seamless customer experience on various insurance products that provide value to our customers Achieve customer sales and service targets set for all customer segments What's we can offer you $59,000 + 11% super A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave. Great company discounts and benefits - 25% off insurance products & staff banking offers Extensive reward and recognition programs Invest in your brighter future with ongoing study support and career development programs. Give back to our communities with payroll giving, donation matching and paid volunteer leave. Exceptional customer service skills either face to face or over the phone Ability to connect with customers and lead great conversations to provide the right solutions Effective interpersonal and communication skills both written and verbal Problem solving and negotiation skills Good computer literacy and navigation skills with experience working with multiple systems Prior experience in sales or knowledge of the sales process is desirable Shift & Hours We are recruiting for the following full-time shift option: Shift 1: Monday to Friday – 37.5 hours – start window 7.30am-10.30am (SA) 'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. You will also receive 100% loading after 12pm for Saturday shifts. Training Period If successful, you will embark on a comprehensive 7-week training program to set you up for success. Training is scheduled Monday to Friday from 8.30am – 4.30pm. This will take place onsite at our Adelaide office. Work from home requirements Given the hybrid nature of this role, having a suitable at home set up is cruitial. To be set up successfully, you will require the following equipment. Please note, whilst we embrace remote work options, there will still be a requirement to work onsite. Home phone line or VOIP connection Internet connection You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home. For work from home purposes, you will also need a keyboard, mouse and computer screen at home, combined with the required cables and/or dock to connect to the laptop. Ergonomic set up with desk and chair in a quiet, private space. About us Joining our team is more than just a job – it's a chance to grow, learn and thrive. We offer competitive compensation, a nurturing work environment, ongoing training, and ample opportunities for your career advancement. Your success is our success and we're committed to helping you excel. If this sounds like the opportunity you have been looking for, apply now! If you'd like to discuss this role in more detail, please contact our delivery partners on . At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 27 Mar 2024 AUS Eastern Daylight Time Applications close: 07 Apr 2024 AUS Eastern Standard Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. #J-18808-Ljbffr South Australia, South Australia, AUPosted 3 days ago Head of Product. eFinancialCareers Ltd. Head of Product Macquarie Technology Group Sydney, Australia Head of Product Macquarie Technology Group Sydney, Australia Posted 1 day ago Permanent Competitive Head of Product About UsThere's something special about working for Macquarie 're not the biggest in the industry, where you're just a number. We're not tiny enough that you've never heard of us. We're in that sweet spot where we're strong enough to punch above our weight. And we definitely do! We make a difference and we're #SoUnTelco in everything we you want to make a difference, then this is the place for you!The OpportunityAs the Head of Product, you will be responsible for overseeing the entirety of our company's fixed-line voice and data network, as well as its associated product range.Taking an active and hands-on approach, you'll lead initiatives that maximize the utilization of our resources, driving us closer to our strategic objectives. Your role will be instrumental in developing innovative programs that ensure our sustained success and competitive edge in the market.What you'll doSupervise the complete lifecycle of Macquarie Telecom's product suite, operations support systems, and network technology, tailored specifically to the mid-market.Lead the product team and formulate strategies for developing new products, while also ensuring operational efficiency across the entire product range.Direct a team of Project Managers responsible for executing transformation programs aimed at optimising people, systems, and processes within projects.Conduct thorough research on industry trends and emerging technologies to develop strategic long-term plans, ensuring that our network management systems consistently meet service assurance standards and drive customer satisfaction.Manage the cost structure and positioning of the Telco product portfolio, ensuring competitiveness and profitability.Drive efforts to enhance and standardise network design and architecture, prioritising consistency, simplicity, and maintainability.Your ideal skills & experience10+ years' experience in a leadership capacity within product management roles in the Telecommunications industry.Solid understanding of VoIP and UC as a Service, Hosted Telephony, and SIP Trunking products.Extensive knowledge for a diverse range of technology and telecommunications products, including SD-WAN, SASE, PSTN voice, SDN, and NBN.Display a strong understanding of MPLS IPVPN, IP Networking, and Broadband Access technologies, ensuring proficiency in essential networking components.>Why UsYou'd be joining a company that has the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications 'll get to make an impact:Enjoy being part of a driven team with a collaborative culture that values decision-makers and actionWe Invest in you: Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group! Job ID vxHb5d5cPviu More Jobs From Macquarie Technology Group Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr Sydney, New South Wales, AU, 2000Posted 3 days ago Network Engineer II - IT Technical Infrastructure (Remote) Nebraska Furniture Mart At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities. Omaha, NE, US, 68114Posted 3 days ago BSI-/ VAIT- Regulatorik-Experte/-Praktiker (IT-Betrieb) (m/w/d) GDV Dienstleistungs-GmbH Eine Kernaufgabe ist der reibungslose und sichere Datenaustausch innerhalb der Versicherungsbranche und mit deren Partnern, u.a. durch die Trusted German Insurance Cloud (TGIC®), der hochsicheren Infrastruktur der GDV DL. Sie wurde in Zusammenarbeit mit Experten aus der Versicherungswirtschaft, der Wissenschaft und führenden Lösungsanbietern als IT-Infrastruktur mit der Kernkomponente des Insurance Trust Centers entwickelt. Offene Kommunikation auf Augenhöhe mit Kollegen und Vorgesetzten bietet viel Gestaltungsspielraum zur kreativen Mitwirkung, Einbringung eigener Ideen und gemeinsamen Schaffung von innovativen Lösungen. Hamburg, HH, DEPosted 3 days ago Systems Engineer I. IWCO The Systems Engineer I manages and supports daily operations for IWCO's enterprise class infrastructure.
Primary Duties/Responsibilities:
Manage and monitor all IT infrastructure systems.
Install, configure, test, and maintain operating systems, application software and system management tools.
Administration and optimization of hosts and servers; ensure high degree of availability and appropriate resource management.
Identify potential system issues; implement solutions proactively.
Implement and maintain IWCO's strategies for backup, security, compliance, and redundancy.
Conduct root-cause analysis of service interruptions; establish preventive measures.
Standardize and automate processes using scripting technology.
Develop and maintain documentation for supported applications, processes, and training material to internal employees and IT staff.
Act as technical escalation point for System Administrators.
Liaise with vendors and other IT personnel for problem resolution.
Perform other (or other related) duties as applicable or assigned.
Required Skills/Abilities/Competencies:
Strong experience with Microsoft Windows, macOS, or Linux Server.
Understanding of VMWare Architecture & Maintenance.
Basic understanding of cloud architecture (Azure / O365 / AWS).
Ability to maintain and troubleshoot complex Active Directory and Group Policy Objects.
Troubleshooting proficiency.
Excellent verbal and written communication skills; strong mentoring skills.
Collaborative and team oriented.
Efficiently manage multiple tasks and projects.
Demonstrated analytical and problem-solving abilities.
Highly self-motivated; takes initiative.
Detail-oriented.
Education and Experience:
Bachelor's Degree in MIS, related degree, or equivalent work experience.
Professional IT certifications a plus.
Minimum 3 years of experience in Information Technology with demonstrated success.
Administrative experience with Windows Server 2016, 2019 and 2022.
Experience desired in at least three of the following technologies: Cisco ASA Firewall, Cisco Networking Gear, Citrix NetScaler, Citrix ShareFile, Citrix XenApp, Citrix XenDesktop, CommVault, CrowdStrike (other AV), Dell/EMC SAN, Encryption Management (PKI & Windows CA), Fiber Channel Networking, Zscaler, MDM Solutions (JAMF, Intune, etc.), Microsoft Exchange, Microsoft Network Operating System, Microsoft SCCM, Microsoft SharePoint, Microsoft Teams, Microsoft SQL, PowerShell scripting, VDI, VoIP Phone Systems.
Physical Requirements:
Ability to work 8 hours consecutively.
Prolonged periods of sitting at a desk and working on a computer.
Ability to provide after-hours support as required.
Ability to pass a pre-hire background check and drug screen
IWCO is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. IWCO is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our HR Department.
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#ZR Chanhassen, MN, US, 55317Posted 3 days ago IT Support Specialist - Sabey Corporation. Another Source Join Sabey Corporation's vibrant team on-site in Tukwila, Washington as an IT Support Specialist! You'll lead helpdesk inquiries, manage tech infrastructure, and spearhead special projects, ensuring seamless operations. With a focus on teamwork, training opportunities, and career growth, you'll deploy Windows systems, troubleshoot applications, and coordinate with third-party contractors. Embrace innovation with generative AI and tackle complex tech challenges while contributing to a dynamic work environment. If you're a tech-savvy problem solver, this is your chance to make an impact and thrive professionally and personally with Sabey. Tukwila, WA, USPosted 3 days ago Network engineer. Equiliem The Network Engineer is responsible for all IT networks that allows Client to communicate both internally and externally. Your primary duties will include supporting upgrades of existing network architecture, maintenance of computer networks, hardware, software, and other related systems, facilitating remote user access to system resources, support of experimental requirements, ensuring timely delivery of critical data, and replacing faulty network hardware components when necessary. The Network Engineer will be expected to install new systems to improve the company's communication infrastructure while maintaining the upkeep of existing networks. Princeton, NJ, US, 08543Posted 3 days ago Network Engineer. Vaco The Virginia Retirement System (VRS) is seeking a skilled Network Engineer, who will be responsible for the engineering and operational activities for the campus and datacenter networks. This role will be expected to collaborate with other engineers and VRS' Infrastructure Architect for project and operational designs. The Network Engineer is expected to be a self-starter who is comfortable prioritizing and effectively managing their daily workload. This position requires any successful candidate to be able to analyze, troubleshoot and resolve highly complex issues within VRS' network. Richmond, VA, US, 23214Posted 3 days ago