IT Solution Architect Talent International IT Solution Architect
As a IT Solution Architect you will be helping work across the department to assist to define modern connected and digital services that will support the delivery of our Digital Business Strategy, integrate whole of government standards and initiatives and deliver a simpler modern customer experience
Specifically, we are seeking someone with the following attributes:
Demonstrated experience in relation to the planning, design and delivery of complex project systems supporting programs of work
Demonstrated ability to use a variety of technical applications, MS PowerBI or Tableau, Power Apps, Teams, Microsoft Project Scheduling software including Microsoft Office, Visio and SharePoint and/or equivalents
Sound knowledge of Excel (Data Validation, Creating Dashboards, VBA and Macros, Power Queries, Pivot Tables, Charting, V-Look Ups).
Experience in a program/project management office (PMO) providing assistance and acumen support to technical and commercial managers/specialists;
Ability to interrogate a data set and provide a concise analysis of that data, including key insights and communicating to a wide audience;
Proven skills in preparing instructional documentation, maintaining standards and assisting with deploying new processes and tools across organisation
Ability to work effectively under limited or no supervision and manage competing priorities and timeframes
Please contact Deep Ahluwalia on for more information and to apply.
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#J-18808-Ljbffr Posted 6 days ago Principal Machine Learning Scientist - AUS - Categorical Deep Learning. Symbolica Principal Machine Learning Scientist - AUS - Categorical Deep Learning Remote·Full time Apply for Principal Machine Learning Scientist - AUS - Categorical Deep Learning Help design and lead our categorical deep learning research program
Description At Symbolica, we are building deep learning models which perform structured reasoning : manipulate structured data, learn algebraic structure in it, and do so with an interpretable and verifiable logic. To that end, we are developing new mathematical foundations for deep learning: categorical deep learning . We are now assembling a R&D lab of expert category theory and machine learning researchers to develop this theory and apply it to the problems of code synthesis and theorem proving. We are committed to fundamental ideas, but also their execution in practice.
As a principal machine learning scientist, you will help us expand, refine, and carry out our research & development program. You will help design internal company procedures, assist with financial planning, and staff teams developing and implementing the theory of categorical deep learning. This is a rare opportunity to work on an innovative and transformative project, and make significant contributions to the field of artificial intelligence and applied category theory. This is a high-impact role in which you will help shape the company; we are looking for advanced researchers and skilled leaders.
Responsibilities:
Lead the development and ownership of pioneering research projects in categorical deep learning, from conceptualisation to execution, while ensuring alignment with Symbolica's strategic objectives
Assist with staffing, financial planning and public engagement of the company
Work closely with category theorists and machine learning researchers, bridging the gap between state of the art research on deep learning architectures and their structural formulation in category theory
Stay at the forefront of experimental advances in deep learning, and ensure our theoretical models are grounded and coherent with respect to these advances
Grow, lead and mentor a team of category theorists and machine learning researchers.
Lead a team prototyping and validating theoretical models in code, demonstrating practical feasibility
Work simultaneously at different levels of abstraction - from understanding high-level categorical constructions to implementing low-level details of architecture in code
Preferred qualifications:
PhD in Computer Science, Mathematics, or similar discipline.
5+ years of industrial or academic work experience post PhD
Proven track record of research published in top-tier conferences (e.g. NeurIPS, ICML, ICLR, AAAI, COLT), and journals
Experience with functional programming languages (e.g. Haskell, Idris, Scala)
Deep expertise in neural network architectures and an affinity towards category theory or type theory
Industrial or academic experience leading a research/technical team, and implementing novel machine learning architectures.
Experience establishing the culture of early-stage organisations.
Exceptional communication and interpersonal skills.
Location:
Melbourne (preferred) or AUS remote
We offer competitive compensation, including equity and health insurance. Salary and equity levels are commensurate with experience and location.
#J-18808-Ljbffr Posted 6 days ago Head of Data Services. Talenza Database Development & Administration (Information & Communication Technology)
Full time
Company: A leading Australian not-for-profit dedicated to fostering positive social impact across the country. They specialize in various sectors including aged care, retirement communities, early education, disability support, and childcare. Their mission is to leverage technology and innovation to enhance their product offerings and improve the lives of individuals and communities across Australia.
Position Overview: We are seeking a dynamic and innovative Head of Data Services to lead the data analytics and data engineering initiatives. Reporting to the newly appointed Chief Information Officer (CIO), the Head of Data Services will be responsible for managing a team of 16 staff members and driving the organization's data strategy. This role presents an exciting opportunity to play a pivotal role in leveraging data to innovate the quality across the broad range of services offered.
Key Responsibilities:
Lead both the data analytics and data engineering teams and multiple squads to ensure the successful execution of data initiatives.
Develop and implement a comprehensive data strategy aligned with the organization's goals and objectives.
Oversee data migration projects to ensure seamless transition and integration of data across platforms.
Drive the development and implementation of data analytics solutions, including data platforms, dashboarding, and advanced analytics capabilities.
Provide strategic guidance on technology selection and adoption to support data-driven decision-making.
Collaborate with cross-functional teams to identify opportunities for leveraging data to improve operational efficiency and customer experience.
Stay abreast of emerging trends and technologies in data analytics and propose innovative solutions to enhance organizational capabilities.
Foster a culture of data-driven decision-making and continuous improvement within the organization.
Qualifications:
Proven experience in leadership positions across data strategy, data analytics, data engineering, or related roles.
Demonstrated experience in developing and executing data strategies that drive business outcomes.
Background and understanding in data analysis tools and platforms (e.g. Snowflake, Databricks, SQL, Python, R, Tableau, Power BI, etc.).
Excellent leadership and people management skills, with the ability to inspire and motivate a team.
Strategic thinker with the ability to translate business requirements into actionable data initiatives.
Experience working in the not-for-profit sector or related industries is highly desirable.
Strong communication and stakeholder management skills.
Demonstrated commitment to diversity, equity, and inclusion.
Bachelor's degree in Computer Science, Data Science, or related field; advanced degree preferred.
Competitive salary commensurate with experience.
Flexible working arrangements.
Opportunities for professional development and growth.
Meaningful work with a socially responsible organization dedicated to making a positive impact.
Apply now for the opportunity to innovate and utilise data to improve lives across Australia.
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#J-18808-Ljbffr Posted 6 days ago Senior Systems Engineering Specialist. Paxus Engineering - Software (Information & Communication Technology)
As Senior Engineering Specialist working on this portfolio of systems, you will be responsible for the technical performance, sustainment and enhancements of one or more operational software-based systems, ensuring the systems meets its agreed technical performance requirements and continues to provide services to industry.
The immediate focus of the role is to provide engineering expertise for the delivery of projects and support of systems.
This includes:
Perform system design, maintenance and support tasks throughout the system life-cycle in accordance with safety and system management policies, frameworks, guidelines and procedures; and
Apply Systems Engineering and specialist expertise in the areas of planning, design, acquisition and implementation of new systems and upgrades to existing systems
Manage the technology change process, ensuring effective configuration management and change control is put in place;
Identify, mange and track risks associated to the program of work;
Act as a trusted technology advisor. Provide technical leadership and guidance as required, including safety and security guidance
Accountabilities and Responsibilities:
Perform systems engineering tasks in accordance with the Technology Management Framework (TMF) and other relevant processes, policies and guidelines. These include (but are not limited to): Design and develop technical specifications and standards that meet customers' requirements;
Manage in-depth investigations, analysis and diagnosis of complex system issues, and recommend and implement solutions;
Prepare and peer-review test plans, test cases and participate in various levels of system testing for new system implementations, approved enhancements and software updates for existing systems;
Gather, analyse and report system performance data, recognise trends and identify areas in need of improvement to ensure reliability and maintainability of systems;
Prepare documentation related to system upgrade activities such as system requirements specifications, statement of requirements, project proposals and detailed cost estimates; and
Manage on-going system changes as they occur to assure technical integrity at the system level.
Report and manage the resolution of safety hazards identified with the supported systems within a specified timeframe
Provide specialist technical expertise to projects
Actively participate in cross training to develop specialised skills and technologies
Maintain awareness of industry and technology developments, standards and regulations
Requirements:
Essential : A degree in Engineering or Information Technology from an Australian tertiary institution or certified equivalent qualification (for overseas qualifications)
Essential : Be eligible for registration as a Professional Engineer in relevant area of engineering in accordance with relevant legislation e.g. Professional Engineer Queensland (RPEQ)
Essential : Security - Able to obtain and maintain an Australian Government National Security Clearance at the required level. Australian Citizenship is therefore mandatory
Essential : A sound understanding of and demonstrated experience applying Systems Engineering practices throughout the SDLC and system management processes.
Essential : Extensive experience in the design, development, testing and implementation of robust and reliable software systems. This includes the over-arching aspects of quality assurance and configuration management.
Essential : Demonstrated experience in stakeholder and vendor management
Essential : Demonstrated ability to take ownership of tasks and work as a senior member of a dynamic team, including ability to work under limited direction to achieve positive outcomes
Essential : Strong documentation skills with experience in preparing and reviewing solution architecture documents and system design documents, including alignment to strategies and existing initiatives
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Emma Metzger on or email [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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#J-18808-Ljbffr Posted 6 days ago Collaboration, Automation & Integration Solution Architect. Santos Limited Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time.
Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States.
At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world decarbonise and continue to provide the reliable, affordable energy the world needs for modern life and human progress.
Santos is an important Australian domestic gas supplier and LNG supplier in Asia. We are committed to supplying critical fuels such as oil and gas, and abating emissions through carbon capture and storage, energy efficiency projects, use of renewables in our operations and high-quality offsets. Santos will also seek to develop low-carbon fuels as customer demand evolves.
For 70 years, Santos has been working in partnership with local communities, providing jobs and business opportunities, safely developing natural gas resources and from there powering industries and households.
Santos seeks to deliver long-term value to shareholders through our diverse portfolio of high-quality, long-life, low-cost oil and gas assets, carbon storage resources and infrastructure.
The Santos portfolio is value accretive and resilient across a range of decarbonisation scenarios. Santos has a climate transition action plan that will continue to evolve for the global energy evolution.
Santos has a regional operating model with a strong local focus. The Company’s operating structure comprises three regional business units focused on enabling and executing corporate strategy. Two divisions – Santos Energy Solutions and Santos Upstream Gas and Liquids – are accountable for global portfolio management and strategy.
About the Role
Following the implementation of our Santos Regional Model, Santos has multiple new Information Systems opportunities available in Adelaide. These are fantastic opportunities to join an ASX20 company, and for you to grow your career in our head office.
An exciting opportunity has arisen as a Collaboration, Automation and Integration Solution Architect and be responsible for the design and delivery of application systems and services under the Information, Data & Digital Workplace portfolio of services. The Solution Architect will make sure that services are designed to be optimal, secure, reliable, and meet the stated requirements of the stakeholders and service owner.
Accountabilities are delivered in line with the Santos company values and Santos Management System (SMS). Key accountabilities include:
Oversee and ensure solution designs adhere to standards and meets application and business service requirements.
Manage design and delivery risks and requirements within constraints; manage appropriate exceptions and retain focus on delivering value for Santos.
Delivers technology and business roadmaps for Service Delivery Leads in the Information, Data & Digital Workplace applications portfolio.
Understand and manage stakeholder requirements and translate that into a clear proposal for delivery, often in the form of a business case.
Provide a clear view of the technology direction and strategy for application services.
Santos provides a range of employee benefits, including; career development opportunities, an abundance of professional development courses, a range of health and wellbeing initiatives including free access to an on-site gym and GP services, and flexible work options including access to a 9-day fortnight and work from home arrangements. About You
To be successful in the role you, we are seeking for professionals with the following skills and experience:
Demonstrated experience in stakeholder management with excellent communication skills.
Problem solver, strategic thinker and ability to execute ideas into actions.
Ability to influence and manage stakeholder expectations.
Good understanding of TOGAF principles and Industry recognised solution architecture experience is desired.
Degree Qualified or Equivalent Tertiary and/or relevant work/industry experience in related IS/IT technical area is highly preferred.
Supporting a Diverse Workforce Santos acknowledges that we operate on the traditional lands of Aboriginal people. We recognise the traditional rights to maintain the culture, identities, traditions, and customs on their country. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our ongoing success.
We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.
Australian Aboriginal and / or Torres Strait Islander jobseekers are strongly encouraged to apply.
How to Apply
Applications must be submitted via the online recruitment system before COB 23 April 2024.
A requirement of this role is that you will need to have in place the legal work rights for Australia to apply.
Potential Scams
There are a number of fake adverts that are impersonating Santos Limited, in these instances you will receive an e-mail from a generic e-mail address. We do not make offers without interviews or due diligence taking place. You will know if an advert is genuine if you are directed to the Santos company careers page to apply which is
#J-18808-Ljbffr Posted 6 days ago Lead Transmission Line Engineer. Aurecon Electrical/Electronic Engineering (Engineering)
In this position you will join our Energy business, with a focus on support the decarbonisation revolution, and in particular decarbonisation of the WA resource and utility energy systems.
You will play an integral part in a team of highly skilled specialists that 'bring ideas to life' for our clients across all types of energy infrastructure - from developing connection asset for new power projects such as large-scale renewable power generation and large energy storage projects.
We know the work we do is vital in assisting our world's economic development and, it's the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to 'bring ideas to life'.
Advise our clients on the network planning and connection of renewable power generation projects, energy storage projects, islanded grids and transmission level power networks operation
join one of the largest Australian community of specialists in grid scale renewable power generation and energy storage, and in mining rail and fleet decarbonisation, to work collaboratively across the business and with clients bringing diverse skillsets together and innovation to complex problems
be responsive to client's needs and have a reputation for quality and timely advice, providing planning advice to our clients on their power generation assets operation and development
lead the industry with the deployment of innovative projects in the energy storage and inverters-based generation markets in an increasingly challenging technical environment
We know today's complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.
What we are looking for: Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also be degree qualified and have post-graduation experience in a transmission and distribution role, as a consultant or as a developer/owner/contractor.
You are conversant with the planning and design of transmission and distribution assets at 33 kV level and above. Alternatively, you have rail electrification and mining fleet electrification experience. Experience in NWIS power systems and/or SWIS power systems is a plus. Previous consultancy experience including direct engagement with clients will be a plus in this role. Site and practical experience are also valued experience for this role.
Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?
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#J-18808-Ljbffr Posted 6 days ago Senior Apigee Engineer. Haptics Group Pty Ltd Consultants (Information & Communication Technology)
We are seeking a highly skilled Senior Apigee Engineer to join our dynamic team. The ideal candidate will have extensive expertise in designing, developing, and implementing APIs using the Apigee platform. You will play a crucial role in architecting API solutions, ensuring their scalability, security, and performance. Your responsibilities will include collaborating with cross-functional teams, providing technical leadership, and driving innovation in API development practices.
Key Responsibilities:
Using the Apigee Edge platform, design, develop, and implement API solutions that satisfy technical and business objectives.
Work together to gather requirements, specify design standards for APIs, and guarantee alignment with the entire architecture with architects, developers, and stakeholders.
Create, set up, and implement policies, extensions, and proxies for APIs in Apigee Edge while taking performance, security, and scalability into account.
To protect APIs and maintain access control, put authentication, authorization, rate limitation, and other security measures into place.
Analyze and adjust traffic management policies, caching techniques, and configurations to maximize API performance.
Provide and keep up-to-date thorough documentation for APIs, which should include usage manuals, specs, and troubleshooting guides.
Any other requirements to be performed by Senior Apigee Engineer.
Requirements:
Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree is a plus.
Proven experience (7 years plus) working as an Apigee Developer, with a strong understanding of API design principles, RESTful architectures, and microservices.
Extensive hands-on experience with the Apigee Edge platform, including API proxy development, policy enforcement, and analytics.
In-depth knowledge of API security standards and protocols (OAuth, JWT, TLS, etc.).
Strong understanding of cloud computing platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
Experience with API testing tools and frameworks (Postman, SoapUI, etc.).
Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
Demonstrated leadership skills with the ability to lead technical discussions, mentor junior developers, and drive technical initiatives.
Strong problem-solving and troubleshooting skills with a proactive and analytical mindset.
Ability to thrive in a fast-paced, agile environment and adapt to changing priorities and requirements.
Certifications such as Apigee API Engineer or Apigee API Architect are a plus.
Why you should join us:
We work on the latest cloud technology on challenging complex integration and digital transformation projects
We are a fast paced rapidly growing specialist consulting firm with a strong reputation and growing list of high-profile clients
We have supportive management and offer career growth and learning opportunities
We offer excellent remuneration and flexible, family friendly working arrangements
If this sounds like you and you’re interested in joining us on our tech journey, please apply now!
Work Location: Hybrid remote in SYDNEY, NSW 2000
Expected Start Date: 15/04/2024
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How much notice are you required to give your current employer?
Do you have a current Police Check (National Police Certificate) for employment?
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#J-18808-Ljbffr Posted 6 days ago Software Engineering Manager (Job ID ATNSG1037) ATNIS We are looking for a Software Engineering Manager who will be reporting to the Director of Engineering and will be to direct a team of dedicated engineers of varied experience platform team looks after various system services, golden paths, cloud infrastructure and design patterns used by the wider product & engineering teams within Deputy. Your role will be to ensure the continuity, delivery and business alignment of the team’s roadmap.
Enabling your team as an inspiring Technical Manager, co-create the technical vision, strategy and technical roadmap planning and product definition for your team, alongside your technical leads and product managers/product designer.
You are a player coach who can roll up your sleeves and be hands on to help the team achieve their goals.
About the company: ATNIS is a global system Integration information technology & consulting company with a key focus on Digital Transformation, Next-Generation IT infrastructure services, and Manage services operations. ATNIS implement regional technology strategies to meet specific market requirements through delivery centers spread across India, Australia, Singapore & Middleast. We harness the power of digital Transformations, Cloud Migration, IT infrastructure, NextGen Manage services, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized across 8 countries for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship. What began as an IT hardware and Software distributor in 2014 after taking over from US IS services, ATNIS steadily turned into a System integrator for Global brands with a strong partner ecosystem and delivery centers in 5 Countries.
Main responsibilities: Work with stakeholders to provide technical solutions to problems or issues
Act as a enabler, removing roadblocks to progress as needed
Maintain high quality standards for yourself and software engineering practices of your team
Work with team members to guide solutions towards business and technology goals
Drive the continuous improvement of processes and ways of work to improve team capacity and capability
Assist the team in a hands-on capacity as required, running agile ceremonies, helping people with self-organising skills, facilitating workshops
Work with your peers to improve the platform organisation and generate value to the rest of the company.
Work closely with account and technical teams of our core vendors like AWS, Datadog, etc
About you and your experience: 5+ years of engineering management experience building highly performing, self-managing autonomous teams
Bias to action and effecting organisational change
Influential with engineering leadership and the engineer community
Ability to handle competing priorities
Growth mindset. We are an early stage company that hasn’t figured it all out yet!
Humbitious. We are ambitious to aim to make a significant global impact, and build a generational company, while humble enough to know it’ll take lots of hard work, learning from mistakes, and great people
High agency mindset. High Agency is about finding a way to get what you want, without waiting for conditions to be perfect or otherwise blaming the circumstances. High Agency people either “find a way” in the face of adverse conditions or navigate to reverse the adverse conditions to achieve goals.
Passion for technology. A nerd at heart, you know the massive leverage and exponential ability innovative technical solutions can have in making an impact in the world.
Why you should join us: We work on the latest Software technology on challenging complex integration and digital transformation projects
We offer remote work with 3 days from home per week
We are a paced rapidly growing specialist consulting firm with a strong reputation and growing list of high-profile clients
We have supportive management and offer career growth and learning opportunities
We offer excellent remuneration and flexible, family friendly working arrangements
Are you ready to take on the challenge? Helping our clients grow while building a more sustainable, more inclusive future is a tough ask. But when you join ATNIS team , you join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to re-imagine what’s possible.
Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you’ll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.
Why you should join us: We work on the latest Software technology on challenging complex integration and digital transformation projects
We offer remote work with 3 days from home per week
We are a paced rapidly growing specialist consulting firm with a strong reputation and growing list of high-profile clients
We have supportive management and offer career growth and learning opportunities
We offer excellent remuneration and flexible, family friendly working arrangements
#J-18808-Ljbffr Posted 6 days ago Service Network Supervisor. Oscar Wylee Eyewear Service Network Supervisor Our OrganisationEpson is a global leader in imaging technologies. We work in harmony with our environment and communities to make things that improve the way we all live and Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.About the RoleEpson Australia are seeking a highly motivated and experienced Service Network Supervisor to join our team. As the Service Network Supervisor, you will play a crucial role in ensuring that Epson's service coverage and infrastructure for all products are maintained at the highest standards. You will be tasked with overseeing and organising our Authorised Service Agents (ASAs) to ensure the delivery of outstanding customer service and support across multiple facets.Your key responsibilities will include:Collaborate closely with your Manager and Epson staff to achieve and maintain corporate Customer Service goals and Key Performance Indicators (KPIs).Select, train, motivate, manage, review and support Epson ASAs, ensuring they have the necessary resources to excel and meet industry expectations.Establish responsive reporting channels for effective communication.Offer ASA repair support and liaise with the Epson Repair Centre (ERC) to resolve repair and technical issues.Resolve service-related customer disputes that are escalated from the call centre.Continuously review and align systems with current service practices and processes.Qualifications and ExperienceAn experienced people leader who can effectively build and maintain relationships, can coach, mentor and develop team to continually evolve and excessEssential to this role you will need great attention to detail, and excellent communication skillsYou must have proven experience (3 years) in a service coordinating capacity with a solid understanding of indirect service models an advantageDemonstrates solid operational experience, preference being in a technical environmentA change and continuous improvement advocatePreferably in the printing, copier, or technology industryWhat we offer youBirthday leaveVolunteer LeaveFree parking (Macquarie Park & Yennora sites)Staff discounts on Epson productsStaff discounts on Seiko watchesEpson’s default super fund coverage and additional insurance coverage at no expense to the employeeHow to ApplyIf this sounds like you - apply via the link and include a current resume along with a covering letter outlining why you would be the ideal person for this role.Only shortlisted applicants will be contactedYou must be an Australian citizen or Permanent Resident with full working rights to be considered for this roleRecruitment Agencies - Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time. If we find that we do need agency assistance, we will be in touchPre-employment checks including references and police checks to be conducted for candidates in later stages of the recruitment process AUD Australia - NSW Sydney Parramatta & Western Suburbs Yennora 2161 Application Successful You've successfully completed your application
X Service Network Supervisor Our Organisation
Epson is a global leader in imaging technologies. We work in harmony with our environment and communities to make things that improve the way we all live and work.
At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.
We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.
About the Role
Epson Australia are seeking a highly motivated and experienced Service Network Supervisor to join our team. As the Service Network Supervisor, you will play a crucial role in ensuring that Epson's service coverage and infrastructure for all products are maintained at the highest standards. You will be tasked with overseeing and organising our Authorised Service Agents (ASAs) to ensure the delivery of outstanding customer service and support across multiple facets.
Your key responsibilities will include:
Collaborate closely with your Manager and Epson staff to achieve and maintain corporate Customer Service goals and Key Performance Indicators (KPIs).
Select, train, motivate, manage, review and support Epson ASAs, ensuring they have the necessary resources to excel and meet industry expectations.
Establish responsive reporting channels for effective communication.
Offer ASA repair support and liaise with the Epson Repair Centre (ERC) to resolve repair and technical issues.
Resolve service-related customer disputes that are escalated from the call centre.
Continuously review and align systems with current service practices and processes.
Qualifications and Experience
An experienced people leader who can effectively build and maintain relationships, can coach, mentor and develop team to continually evolve and excess
Essential to this role you will need great attention to detail, and excellent communication skills
You must have proven experience (3 years) in a service coordinating capacity with a solid understanding of indirect service models an advantage
Demonstrates solid operational experience, preference being in a technical environment
A change and continuous improvement advocate
Preferably in the printing, copier, or technology industry
What we offer you
Birthday leave
Volunteer Leave
Free parking (Macquarie Park & Yennora sites)
Staff discounts on Epson products
Staff discounts on Seiko watches
Epson’s default super fund coverage and additional insurance coverage at no expense to the employee
How to Apply
If this sounds like you - apply via the link and include a current resume along with a covering letter outlining why you would be the ideal person for this role.
Only shortlisted applicants will be contacted
You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role
Recruitment Agencies - Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time. If we find that we do need agency assistance, we will be in touch
Pre-employment checks including references and police checks to be conducted for candidates in later stages of the recruitment process
At Epson Australia, we value diversity and inclusion, therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.
#J-18808-Ljbffr Posted 6 days ago Senior Technical Consultant/Technical Architect - Mulesoft. Salesforce, Inc. MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organization. You will be an influencer and inspiring leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.
What you’ll achieve:
3 months:
Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement
Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training
Begin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches
Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute domain expertise and project deliverables to internal knowledge exchange
Begin mentorship and guidance of junior Services team members and help to build out our services organization
12 months
Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle
Evangelize frameworks, project deliverables, standard methodologies/policies, and implementations to internal collaboration networks and IP sharing
Find opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross-collaboration with MuleSoft partners, SIs, and 3rd Parties
Identify ongoing risks and difficulties throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs
Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills
Find opportunities and efficiencies in customers’ IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.
Lead development of technical brown bag sessions and publish/facilitate reusable content to the field
Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.
Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design
What you’ll need to be successful:
Experience leading integration teams and architecting solutions
Demonstrated experience architecting services integrations with at least two of the following: MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)
API Management solutions (Apigee, Mashery, etc)
One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-commerce, or mobile (e.g. , NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)
Demonstrated experience managing and architecting for multiple technical integration projects SDLC (Software Development Life Cycle) end-to-end, sometimes simultaneously
Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of standard practices/standards
Demonstrated ability to effectively architect solutions within a diverse technical team of clients, SIs, contractors, and internal teams
Experience leading technical teams and mentoring junior-level resources, consultants, and clients while leading internal initiatives to grow Services organization practices
Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing, and Tuning parameters on multiple engagements
Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting case justification to C-level executives
Experience driving technical workshops with technical and business clients to derive valuable services and implementations
Ability to travel up to 75% of the time (varies depending on customer needs, focused within Region)
At Salesforce, we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.
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