Find Jobs

Results

Showing 110 of 51 jobs


Client Account Specialist

Highway Transport | Knoxville, TN, US, 37932

Job Type: Full TimeSalary Range:$35,000 – $49,000 Salary range estimated by Zippia

Posted 30 minutes ago


Apply Now

Description

The client account specialist is the central point of contact for customers and is responsible for managing day-to-day activities and communications. Responsible for booking loads and ensuring customer requirements for the loads are communicated to appropriate operations personnel. Maintains timely communications with customers on status of loads. May be required to solicit business with existing customers. The Client Account Specialist works closely with operations personnel, sales and third-party vendors.

Location: 10024 Investment Drive, Suite 200 Knoxville, TN 37932

Salary Range: $49,000 - $61,250

Job Duties and Responsibilities

Identifies and understands customer requirements
Reviews all order tenders and works to ensure coverage is met as requested
Reviews primary and non-primary lanes
Works to cover overflow and chemical critical request
Reviews and verifies customer requirements are accurate and up to date.
Reviews and verifies customer directions and contacts are correct.
Completes required reports and analyses for customers.
Load Scheduling & Booking
Builds and accepts load tenders
Works with service center operations to schedule load appointments (May vary based on shipment origin).
Complies with company transit standards.
Obtains SDS on all new products, verifies product SDS are current and accurate
Reviews all load information and requirements before committing to the load. Review new products with tank wash department, equipment planners, and driver managers
Manage all shipment changes and communicate the changes to Highway personnel.
Responsible for turning loads back and providing best-case to cover loads when capacity is tight.
Revenue and Accessorial Management
Understands the customer tariff and accessorial
Audits loads for any additional accessorial charges
Communicates additional charges to the customer and billing department
Fills capacity gaps as needed by reaching out to customers.
Stay up to date on current capacity at each service center
Continues to seek new skills, expertise, and knowledge of job assignments.
Interacts with employees and customers to facilitate a positive working relationship.
Proactive in improving the customer's performance metrics.
Oversee the entire chemical critical shipment from beginning to end.
Dedicated driver operations – Manage a fleet of dedicated businesses working directly with the customer, drivers, loading facilities, and billing department.
Review, monitor, and management of account scorecards
Adheres to company policies and procedures

Education/Experience/Licenses/Certifications:

High school diploma or equivalency required.
Bachelor’s Degree preferred.
1+ years customer service experience preferred.
Experience in transportation logistics/operations is preferred.
Transportation Management software experience is a plus

Skills Required:

Requires excellent communication skills, both written and verbal
Critical thinker and problem-solving skills
Aptitude for building strong client relationships
Ability to exercise independent judgement and address customer requests in a timely manner
Strong organizational skills
Proactively assesses, clarifies, and validates customer needs on an ongoing basis
Must be able to work with deadlines and interruptions in a fast-paced environment
Must be able to work in all Microsoft software products with emphasis on Outlook, Excel, and SharePoint

Physical Demands/Working Conditions:

Majority of the time will be spent in the office.
Occasional afterhours and weekend work may be required.

Commitment to Responsible Care®: Highway Transport’s Quality Driven Delivery Management System policy has been developed by the company’s senior management and serves as a visible commitment to ensuring the health and safety of our employees and contractors, protecting the environment and minimizing the impact of our operations on the roadways which we travel and the areas where we manage terminal facilities. Highway Transport shall comply with its Safety, Health, Environmental and Security Policy and Programs, Department of Transportation Regulations, applicable OSHA and EPA/State environmental regulations and applicable local regulations.

It's rewarding to work in a company where people truly BELIEVE and have a passion for what they do.
Since 1948, Highway Transport has been a chemical tanker trucking company with a reputation rooted in family and tradition. What makes Highway Transport a choice employer? We hire top talent in the industry to join our team and invest in resources to support career advancement. Highway Transport offers a competitive salary and a comprehensive benefits package, including Paid Time off, Medical, Dental, Vision, Company-paid Life Insurance and a 401(K).

Highway Transport does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.%12394819% %%sales%%
View more..